Madeline Tanner
Customer Service/Server
Minneapolis,MN
Summary
Motivated server/host with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Server
Dooley's Pub
06.2024 - 08.2024
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Hostess
Houligans Steak And Seafood Pub
09.2022 - 06.2023
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Ice Cream Attendant
Cold Stone Creamery
09.2021 - 06.2022
- Monitored amounts of each ice cream flavor and replaced when depleted.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Operated cash register, taking payments and issuing customer receipts.
- Greeted incoming customers and provided reliable, friendly customer service.
- Observed health code regulations and internal policies for cleaning and sanitizing.
Personal Shopper
Festival Foods
07.2020 - 01.2021
- Maintained high satisfaction ratings by completing grocery orders quickly and making accurate selections for customers.
- Reviewed customer orders closely to locate desired items.
- Memorized store layout to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Education
Bachelor of Arts - Interior Design
University of Minnesota - Twin Cities
Minneapolis, MN 09.2024 - Current
Bachelor of Arts - Business Administration And Management
Grand Canyon University
Phoenix, AZ 09.2023 - 05.2024
High School Diploma -
Memorial High School
Eau Claire, WI 09.2020 - 05.2023
Skills
Cleanliness standards
Self-direction
Hospitality service expertise
Guest Engagement
Timeline
Bachelor of Arts - Interior Design
University of Minnesota - Twin Cities
09.2024 - Current
Server
Dooley's Pub
06.2024 - 08.2024
Bachelor of Arts - Business Administration And Management
Grand Canyon University
09.2023 - 05.2024
Hostess
Houligans Steak And Seafood Pub
09.2022 - 06.2023
Ice Cream Attendant
Cold Stone Creamery
09.2021 - 06.2022
High School Diploma -
Memorial High School
09.2020 - 05.2023
Personal Shopper
Festival Foods
07.2020 - 01.2021
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