Madelyn Phillips
North Mankato
Summary
With over 7 years of customer service experience, I have honed my skills in managing detailing equipment and leading teams to achieve showroom-quality standards. My attention to detail ensures cost-effective strategies and high customer satisfaction. As an experienced leader, I have a strong background in guiding teams, managing complex projects, and achieving strategic objectives. I excel in developing efficient processes, maintaining high standards, and aligning efforts with organizational goals. Known for a collaborative approach and commitment to excellence, consistently striving for success in all endeavors.
Overview
8
8
years of professional experience
Work History
Auto Body Technician
Mankato Motors
06.2023 - Current
- Eager to embrace new challenges; committed to learning and excellence
- Efficiently disassembled and reassembled vehicles, ensuring timely return to pre-accident condition
- Skilled in precision metal finishing and body filler application, enhancing car aesthetics and value
- Expertly assessed and repaired A/C systems, improving vehicle comfort and functionality
- Passionate about mastering new challenges in auto body repair, committed to excellence and continuous learning
- Analyzed vehicle damage, devising cost-effective repair strategies, optimizing resources
Detailer
Mankato Motors
07.2021 - 07.2023
- Boosted detailing efficiency by innovating new techniques
- Reduced completion time on each vehicle
- Achieved showroom-quality standards for every vehicle, ensuring meticulous attention to detail
- Cultivated a skilled detailing team by mentoring new hires, enhancing team performance and quality
- Pioneered a training process for detailers, improving team skill levels
- Ensured every vehicle met showroom-quality through rigorous detailing standards
Guest Service Associate
Kwik Trip
08.2020 - 12.2021
- Elevated customer satisfaction by efficiently resolving car issues and maintaining high service standards
- Managed daily customer interactions with a keen attention to detail, ensuring all needs were met promptly
- Passionately assisted customers with tasks, contributing to a positive and dynamic service environment
- Boosted customer loyalty by swiftly addressing and solving car maintenance concerns
- Provided comprehensive support to team members, enhancing overall service efficiency and teamwork
Sandwich Artist
SUBWAY®
03.2019 - 08.2020
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
Stylist Sales Associate
Maurices
10.2018 - 03.2019
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Connected and engaged with customers to understand styling needs.
- Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Maintained a clean, inviting store environment conducive to shopping by regularly tidying sales floor displays and dressing rooms.
- Embraced fashion and understood market trends to articulate in client interactions.
- Handled returns and exchanges professionally while adhering to company policies, ensuring customer satisfaction remained high.
Cashier
Jellystone Park Camp Resorts
06.2017 - 10.2018
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Associates Degree - Auto Body Collision Technology
South Central College
Mankato, MN05.2024
Bachelor In Bioengineering - Bio-med Engineering
Minnesota State University-Mankato
Mankato, MN08.2020
Skills
- Collision repair
- Auto detailing
- Detailing equipment maintenance
- Inventory management
- Detailing team management
- Interior cleaning
- Customer Service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
Personal Information
Age: 22
Timeline
Auto Body Technician
Mankato Motors
06.2023 - Current
Detailer
Mankato Motors
07.2021 - 07.2023
Guest Service Associate
Kwik Trip
08.2020 - 12.2021
Sandwich Artist
SUBWAY®
03.2019 - 08.2020
Stylist Sales Associate
Maurices
10.2018 - 03.2019
Cashier
Jellystone Park Camp Resorts
06.2017 - 10.2018
Associates Degree - Auto Body Collision Technology
South Central College
Bachelor In Bioengineering - Bio-med Engineering
Minnesota State University-Mankato
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