Madi Morris

Optical Manager

• Leading 5+ person department utilizing diversity of experience to cumulate the goal of a positive customer experience
• Responsible for collaboration and purchasing products from frame vendors and lab representatives for inventory optimization, reduction of excess stock and ensuring availability of popular products
• Planed and executed a one day trunk show exceeding 30,000 dollars in sales in addition to community outreach with local food banks
• Professional in resolving customer concerns promptly leading to increased repeat business from satisfied clientele
• Achieved departmental goals by developing and executing strategic plans and performance metrics
• Coaching additional opportunities for individual employee's growth

Optical Assistant

• Enhancing customer satisfaction by providing personalized frame and lens recommendations based on individual needs
• Manages eyewear orders from the beginning of customer purchase through delivery, ensuring timely receipt of quality products
• Assists patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases
• Processes insurance claims accurately and efficiently, maximizing reimbursements for the practice and clarity for patients
• Proactively stays up-to-date with knowledge of industry trends and advancements in eyewear technology

• Established relationships with 4 individual resident to discover and pursue personal goals focusing patience, knowledge, and sensitive to residents’ verbal and nonverbal communication
• Handled class 2 narcotics and any additional treatment prescribed by medical personnel for each of the residents
• Offered support for residents mental and emotional needs to enhance physical activity and overall happiness

• Provided clear direction and mentorship to Airman E4 and below
• Performed preventative maintenance and repairs on both motor and engine-driven generator sets, air conditioners, heaters, and additional support equipment
• Followed EHS guidelines to ensure safe utilization of external fuel and grounding systems
• Utilized precision test equipment, troubleshooted malfunctions, and inspected parts for excessive wear and other conditions
• Established maintenance and optimized operating procedures to ensure maximum efficiency
• Created spreadsheets utilizing Microsoft Suite for daily, weekly, and monthly reporting

• Assisted 20 residents with personal care, medications, recreational activities, and meal services
• Maintained a clean, comfortable, and safe environment for all residence by providing individual daily support services as requested

• Fostered relationships with over 50 patients, caregivers, and healthcare teams members to achieve individual care plan targets
• Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness
• Promoted heathy conversations for patients and families during challenging and emotional times