Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madilyn Ross

Cottonwood

Summary

Dynamic and dedicated professional with experience at Granite Falls Assembly of God, excelling in teamwork and relationship building. Proven ability to enhance youth engagement through innovative programs and activities. Skilled in crisis intervention and maintaining confidentiality, ensuring a safe and supportive environment for all participants.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Youth Leader

Granite Falls Assembly of God
10.2021 - 02.2025
  • Assisted in planning and executing youth programs and activities.
  • Collaborated with team members to enhance participant engagement and satisfaction.
  • Supported the development of educational materials for workshops and events.
  • Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
  • Collaborated with other church leaders to create a safe and inclusive environment for all participants.
  • Developed rapport with young participants, providing support and guidance in their personal challenges.
  • Enhanced youth engagement by incorporating interactive games and team-building activities.
  • Coordinated and led weekly youth meetings, facilitating conversations and activities to promote team building and leadership development.

Human Service Technician

Project Turnabout
2023 - 04.2024
  • Maintained accurate documentation of client interactions and service outcomes.
  • Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
  • Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
  • Acted as mandatory reporter of abuse.
  • Provided crisis intervention services, deescalating situations and maintaining safety for all involved parties.
  • Enhanced client satisfaction by providing efficient and empathetic support in addressing their needs.
  • Maintained confidentiality of client information according to legal and ethical standards, ensuring trust between clients, families, and staff members.

Cashier

Runnings Farm And Fleet
10.2018 - 2019
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with inquiries and provided product information to enhance shopping experience.
  • Maintained cleanliness and organization of checkout area to ensure a welcoming environment.
  • Collaborated with team members to optimize workflow during peak hours and improve service delivery.
  • Handled cash management, including balancing registers at end of shifts to ensure accuracy.
  • Trained new cashiers on operational procedures and customer service standards for consistency.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Activities Assistant

LutherHaven Nursing Home
05.2018 - 2019
  • Supported implementation of recreational programs tailored to diverse resident interests and needs.
  • Organized materials and resources for activities, maintaining an efficient workflow during events.
  • Monitored resident participation and satisfaction, providing insights for program improvements.
  • Trained new volunteers on activity protocols and resident interaction best practices.
  • Maintained accurate records of activities conducted, contributing to effective reporting and planning efforts.
  • Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
  • Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
  • Engaged residents through events, small groups, and personal attention.
  • Facilitated smooth transitions between activities through efficient set-up and break-down procedures, minimizing downtime for participants.
  • Cultivated a positive atmosphere within the facility by creating an engaging calendar filled with varied recreational offerings that appealed to different interests.
  • Assisted in training new staff members on proper procedures for conducting activities while maintaining a safe environment for residents.
  • Documented resident progress in charts and records, providing accurate information to assist with ongoing care plans and evaluations.

Education

Bachelor of Arts - Christian Ministry

Bethel University
Saint Paul, MN
08-2024

Business Management

Bethel University
St. Paul, MN
08-2023

Skills

  • Teamwork and collaboration
  • Relationship building
  • Active listening
  • Professional boundaries
  • Problem-solving
  • Time management
  • Multitasking
  • Reliability
  • Organizational skills
  • Professionalism and courtesy
  • Customer service
  • Cash handling and management

Certification

Google IT Certificate through Coursera

Timeline

Youth Leader

Granite Falls Assembly of God
10.2021 - 02.2025

Cashier

Runnings Farm And Fleet
10.2018 - 2019

Activities Assistant

LutherHaven Nursing Home
05.2018 - 2019

Human Service Technician

Project Turnabout
2023 - 04.2024

Bachelor of Arts - Christian Ministry

Bethel University

Business Management

Bethel University

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Madilyn Ross