Madison McGraw
Moorhead,MN
Summary
Dynamic and supportive professional with experience at Concordia College, excelling in activity planning and student leadership. Proven ability to foster community connections and resolve conflicts effectively. Skilled in documentation and reporting, with a strong commitment to enhancing resident well-being through active listening and critical thinking. Demonstrated ability to collaborate effectively within diverse teams and adapt to changing needs seamlessly. Reliable and driven, bringing proactive approach to all tasks and responsibilities.
Overview
7
7
years of professional experience
Work History
Resident Assistant
Concordia College - Moorhead
08.2023 - Current
- Attended, participated, and contributed to weekly staff meetings addressing resident needs.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
Pharmacy Technician
Walgreens
05.2024 - 09.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Waitress
Zuppa Cucina
05.2018 - 12.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Receptionist Intern
St. Benedictine Senior Living Community
05.2022 - 08.2022
- Maintained cleanliness of reception area, creating a welcoming atmosphere for visitors and employees alike.
- Assisted in event planning and coordination, ensuring successful execution of company functions.
- Enhanced customer satisfaction by providing friendly and efficient service at the front desk.
- Handled sensitive information discreetly by adhering to strict confidentiality guidelines, ensuring client trust.
- Facilitated smooth communication between clients and staff through timely message delivery and accurate appointment scheduling.
In-Home Summer Nanny
Local Family
05.2019 - 08.2021
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
- Developed strong rapport with parents, communicating daily updates on their children''s progress and needs.
Education
Bachelor of Arts - Biology
Concordia College - Moorhead
Moorhead, MN05-2026
High School Diploma -
Shakopee Senior High School
Shakopee, MN06-2022
Skills
- Time management
- Team player
- Supportive
- Activity planning
- Student leadership
- Documentation and reporting
- Active listening
- Effective planning
- Role modeling
- Administrative support
- Critical thinking
- Team building
Timeline
Pharmacy Technician
Walgreens
05.2024 - 09.2024
Resident Assistant
Concordia College - Moorhead
08.2023 - Current
Receptionist Intern
St. Benedictine Senior Living Community
05.2022 - 08.2022
In-Home Summer Nanny
Local Family
05.2019 - 08.2021
Waitress
Zuppa Cucina
05.2018 - 12.2023
Bachelor of Arts - Biology
Concordia College - Moorhead
High School Diploma -
Shakopee Senior High School
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