Summary
Overview
Work History
Education
Skills
Timeline
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Madison Richert

Forest Lake

Summary

Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Apple Ford White Bear Lake
01.2025 - Current
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Participated with management to standardize workflows and improve processes.
  • Gained experience with CDK and Reynolds & Reynolds software.
  • Kept accounts in balance and ran daily reports to verify totals.

Front Desk Manager

North Shore Ballroom
03.2024 - 12.2024
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Responded to telephone, email and in-person inquiries regarding appointments
  • Managed front desk maintenance of client records and data.
  • Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
  • Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.

Front Desk Receptionist

The Pebble Spa
10.2022 - 03.2024
  • Increased customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.

Hotel Concierge

Pier B Resort
10.2021 - 10.2022
  • Managed guest reservations, effectively handling special requests to create customized experiences tailored to individual preferences.
  • Handled customer complaints to satisfy and retain guests.
  • Created welcoming and comfortable environment for guests.
  • Collaborated with other hotel departments to resolve guest issues quickly and professionally, earning positive feedback from satisfied guests.
  • Trained new concierge staff members on best practices for delivering exceptional customer service while adhering to company standards and policies.

Parks and Recreation Assistant

Forest Lake City Hall
01.2021 - 08.2021
  • Uses team communication through effective scheduling, meeting coordination, and correspondence management.
  • Enhanced visitor experience by providing exceptional customer service and assistance in park navigation.
  • Preserved natural resources within the park by enforcing regulations and educating visitors on proper practices.
  • Collaborated with team members to plan and execute special events and programs for community engagement.
  • Supported marketing efforts to increase park visibility and attract new visitors through various channels such as social media and local publications.

Education

High School Diploma -

Forest Lake Senior High School
06.2020

Skills

  • Front Office Management
  • Departmental Support
  • Customer Service
  • Office Organization
  • Administrative Support
  • Appointment Scheduling
  • Telephone Etiquette
  • Verbal and written communication
  • Data entry

Timeline

Customer Service Representative

Apple Ford White Bear Lake
01.2025 - Current

Front Desk Manager

North Shore Ballroom
03.2024 - 12.2024

Front Desk Receptionist

The Pebble Spa
10.2022 - 03.2024

Hotel Concierge

Pier B Resort
10.2021 - 10.2022

Parks and Recreation Assistant

Forest Lake City Hall
01.2021 - 08.2021

High School Diploma -

Forest Lake Senior High School

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Madison Richert