Madison Schoonmaker
Oakdale
Summary
Dedicated customer service professional with a proven track record of delivering exceptional experiences. Demonstrated ability to effectively communicate and build rapport with diverse clientele. Skilled in problem-solving and finding innovative solutions to meet customer needs. Committed to providing top-notch service and ensuring customer satisfaction.
Overview
5
5
years of professional experience
Work History
Car Sales Consultant
Kline Volvo
07.2022 - Current
- Excellent service during and after the car buying process.
- Increased repeat business by establishing great relationships with clients and maintaining regular followups.
- Enhanced customer satisfaction by professionally handling issues.
- Participated in ongoing training sessions to stay current on product offerings, competitor models, industry regulations, sales strategies, and best practices.
- Ensured timely follow-up on customer questions through effective CRM use.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts.
Accessories Specialist
Kline Volvo
02.2021 - Current
- Achieved higher sales figures through product customization recommendations.
- Detected consumer requirements and advised appropriate items.
- Coordinated with sales consultants to ensure timely installation of client vehicle accesories.
Product Specialist
Kline Volvo
09.2020 - Current
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Receptionist
Kline Volvo
12.2019 - Current
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Education
High School Diploma -
White Bear South Campus Senior
White Bear Lake, MN2017
Skills
- Organization
- Customer service
- Multitasking
- Creative Thinking
- Fast learner
- Dependable
Timeline
Car Sales Consultant
Kline Volvo
07.2022 - Current
Accessories Specialist
Kline Volvo
02.2021 - Current
Product Specialist
Kline Volvo
09.2020 - Current
Receptionist
Kline Volvo
12.2019 - Current
High School Diploma -
White Bear South Campus Senior