Madison Steahl
Hugo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Service Advisor
Luther Honda
03.2023 - Current
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Delivered prompt service to prioritize customer needs.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Suggested additional services to customers in order to meet upsell goals.
- Suggested add-on services that would be helpful to customers and improve bottom line.
Express Service Representative
Luther Honda
05.2022 - Current
- Handled telephone inquiries regarding appointments and work in process.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Strengthened customer retention by offering discount options.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Completed Luther's service advisor academy.
Teacher's Aide
Little Acorns Daycare And Learning Center
01.2021 - 05.2022
- Assisted instructional staff with implementing lessons and activities for full classes and small groups.
- Supported classroom teachers by managing files, preparing materials and updating records.
- Supervised children on field trips to maintain safety and foster cultural learning experiences.
- Sorted and shelved books to help manage materials and free up teachers for more important work.
- Maintained up-to-date emergency forms, curriculum plans and individual child development profiles.
- Instructed and monitored students in use and care of school equipment and materials to prevent injuries and damage.
- Supervised children and participated with children in activities.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Laminated teaching materials to increase durability under repeated use.
- Observed children and recorded activities, maintained daily records and created safe environments during activities, meals and naps.
- Wiped down desks and gave students hand sanitizer to avoid germ spread.
- Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
- Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Enforced rules for behavior and procedures to maintain order among class.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
Customer Service Cashier
Jubilee Foods
06.2020 - 12.2020
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Cleaned utensils, dishes and glasses for customer use.
Education
High School Diploma -
Mound Westonka High School
05.2020
Skills
- Organization and Prioritization
- Relationship Building
- Supervising Student Activities
- Teacher Support and Collaboration
- Curriculum-Based Lessons
- Lesson Planning and Preparation
- Classroom Management
- Creating a Safe Learning Environment
- Reinforcing Learning Concepts
- Lesson Planning
- Scheduling and Coordination
- Strong work ethic
- Attention to detail
- Listening skills
- Excellent communication
- Team player mentality
Timeline
Service Advisor
Luther Honda
03.2023 - Current
Express Service Representative
Luther Honda
05.2022 - Current
Teacher's Aide
Little Acorns Daycare And Learning Center
01.2021 - 05.2022
Customer Service Cashier
Jubilee Foods
06.2020 - 12.2020
High School Diploma -
Mound Westonka High School