Summary
Overview
Work History
Education
Skills
Timeline
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Maggie Stokes

Minneapolis

Summary

Dynamic professional with nearly 10 years of customer service experience, including a pivotal role at The Egg and I Restaurant. Recognized for exceptional multitasking and teamwork, I consistently enhanced customer satisfaction and built lasting relationships. Proficient in managing high-volume workloads while maintaining meticulous attention to detail, ensuring seamless operations in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Waitress

The Egg and I Restaurant
10.2018 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.

Legal Assistant

Law Offices of Sean Stokes
05.2019 - 08.2025
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
  • Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
  • Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.

Cleaner

Juniper Hill
01.2017 - 05.2019
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.

Education

Stillwater Area High School
Stillwater, MN

Skills

    Customer Service:

    - I have nearly 10 years of experience delivering warm, friendly, and solutions-oriented support across diverse customer-facing roles I have a proven ability to build strong rapport, resolve issues efficiently, and consistently provide a positive customer experience I have developed genuinely close and strong relationships with many of our regular customers as well as providing a satisfactory that ensures returning business

    - I was quickly promoted from part-time host to the restaurant’s only full-time waitress due to strong performance and reliability I became an integral, indispensable team member known for consistency, adaptability, and a strong commitment to service

    Team Work:

    - I am a dependable and approachable team member who works well with colleagues at all levels I naturally foster a positive, inclusive work environment by supporting coworkers, assisting with day-to-day tasks, and helping new employees feel confident through hands-on training and mentorship

    - I make an effort to be a reliable and punctual employee and to stay as long as needed to support team and business needs I have always taken minimal time off and proactively offer to cover shifts

    Other Relevant Experience:

    - I gained valuable experience as a legal assistant adapting to new systems and software with minimal training, demonstrating an ability to quickly learn and navigate complex tools and processes, making smooth transitions into new workflows and contributing effectively from the start

    - I worked as a cleaner during high school, gaining hands-on experience in maintaining cleanliness, organization, and attention to detail in various environments This helped me develop a strong work ethic and sense of responsibility at an early age

Timeline

Legal Assistant

Law Offices of Sean Stokes
05.2019 - 08.2025

Waitress

The Egg and I Restaurant
10.2018 - Current

Cleaner

Juniper Hill
01.2017 - 05.2019

Stillwater Area High School

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Maggie Stokes