Mahad Ahmed
Rochester
Summary
Dynamic and compassionate professional with extensive experience in patient care and customer service, notably at Mayo Clinic. Excelled in medical environment and collaborative teamwork, enhancing patient outcomes and service experiences. Experienced in problem resolution and compassionate caregiving, achieving optimal client satisfaction and efficiency in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Patient Care Assistant
Mayo Clinic
08.2024 - Current
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
Video Repair Customer Service
Spectrum
03.2024 - 08.2024
- Collaborated with cross-functional teams to ensure seamless coordination of services for customers.
- Boosted sales and upselling opportunities through product knowledge and excellent customer engagement techniques.
- Balanced multiple priorities simultaneously while maintaining a strong focus on delivering superior service experiences for each client interaction.
- Repair customer products virtually through knowledge and skills
Direct Support Professional
Sevita/REM
10.2022 - 03.2024
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
Associate of Science -
Rochester Community And Technical College
Rochester, MN05-2025
Skills
- Medical terminology
- Medication administration
- Care planning
- Interdepartmental collaboration
- Compassionate caregiving
- Client documentation
- Direct patient care
- Team collaboration
- Individualized support planning
- Problem resolution
- Collaborative Teamwork Abilities
Timeline
Patient Care Assistant
Mayo Clinic
08.2024 - Current
Video Repair Customer Service
Spectrum
03.2024 - 08.2024
Direct Support Professional
Sevita/REM
10.2022 - 03.2024
Associate of Science -
Rochester Community And Technical College
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