Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mahdi Mohamoud

Saint Paul

Summary

Experienced and quality-oriented professional with over 4.5 years of expertise in the delivery and customer service industry. Demonstrated knowledge in managing logistics, inventory, and fostering strong communication skills. Committed to leveraging these abilities to successfully complete tasks and contribute to the overall success of the organization. A team player who thrives in collaborative environments and is dedicated to delivering exceptional results.

Overview

7
7
years of professional experience

Work History

Amazon Flex Delivery

Amazon
04.2022 - Current
  • Streamlined order fulfillment process, reducing shipping times and ensuring timely deliveries for customers.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues through effective communication.
  • Developed a comprehensive understanding of Amazon''s guidelines, policies, and best practices to ensure compliance within the marketplace ecosystem.
  • Monitored account health to maintain good standing with Amazon, leading to improved seller metrics.
  • Processed and tracked orders and shipments and chose most efficient routes for accurate and on-time delivery of products.

Delivery Driver

DOORDASH
01.2020 - 03.2022
  • Drove vehicle to customers' homes or offices, ensuring delivery within designated timelines
  • Inspected packed orders to ensure completeness and accuracy
  • Continuously communicated with customers on food delivery status
  • Maintained a 4.9 out of 5 customer satisfaction rating

Courier

TWIN CITIES DELIVERY SERVICES LLC
04.2019 - 12.2019
  • Delivered automotive parts across the metropolitan area.
  • Handled 90% of transactions through cash or check from customers.
  • Maintained logs for transactions and distribution/tracking system to record deliveries/pickups made.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.

Sales Rep / Delivery Driver

NAPA AUTO PARTS
01.2018 - 03.2019
  • Handled daily cash transactions for part deliveries
  • Navigated throughout the metropolitan area using maps and directions
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Education

High School Diploma -

ARLINGTON HIGH SCHOOL
Saint Paul, MN
05.2004

Skills

  • Customer Service
  • Order Fulfillment Oversight
  • Transaction Handling
  • Log Maintenance
  • Route Planning
  • Effective Communication
  • Prioritization and Scheduling
  • Attention to Detail
  • Bilingual [Somali]

Languages

Somali
Professional Working

Timeline

Amazon Flex Delivery

Amazon
04.2022 - Current

Delivery Driver

DOORDASH
01.2020 - 03.2022

Courier

TWIN CITIES DELIVERY SERVICES LLC
04.2019 - 12.2019

Sales Rep / Delivery Driver

NAPA AUTO PARTS
01.2018 - 03.2019

High School Diploma -

ARLINGTON HIGH SCHOOL

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Mahdi Mohamoud