Mai Chor Lee
Woodbury
Summary
Detail-oriented and goal-driven office manager with a proven track record in administrative operations, preventive care guidance, and leadership. Aiming to leverage extensive experience and skills to contribute to the success of a forward-thinking organization. Recognized for unwavering integrity, a solid work ethic, and an exemplary dedication to exceeding expectations. Proficient in leading cross-functional teams and collaborating effectively as a team member or subject matter expert in fast-paced environments. Skilled in aligning diverse individual goals with overarching strategic objectives, and fostering a cohesive and high-performing team culture. Capable of building meaningful connections with individuals from diverse backgrounds through fluency in both English and Hmong, and by facilitating seamless communication across multicultural settings.
Overview
9
9
years of professional experience
Work History
Office Manager
Capitol Health & Injury Center
03.2024 - Current
- Implemented strict protocols for handling patient information, resulting in zero violations or breaches during annual audits
- Contributed valuable insights and recommendations during weekly process improvement meetings that led to a 20% increase in workflow efficiency
- Promoted clinic growth by creating engaging educational content and managing social media platforms
- Enhanced patient satisfaction by 25% through providing attentive and courteous front desk service, resulting in positive feedback and increased patient retention.
Cash Office Associate
HomeGoods
12.2023 - Current
- Reconciled clean bags for all cash registers and daily inspection of credit card devices before business hours
- Verified safe count, processed register bags, and completed deposits with 100% accuracy
- Documented sales and filed documentation away, including receipts
- Performed investigations and audits as needed based on safe count, deposit balance, and total cash counted.
Quality Assurance Associate
Central California Blood Center
06.2023 - 11.2023
- Managed documentation processes for authorizations, project plans, and validation summaries across departments, improving by 20% and reducing processing time by 15%.
- Reviewed and maintained departmental documents, achieving 95% accuracy and ensuring regulatory compliance.
- Supported investigations, FDA reporting, and product recalls, reducing recall response time by 30% and regulatory penalties by 25%.
- Conducted audits and produced quality improvement reports to track staff progress, increasing adherence to standards by 10% and operational effectiveness by 20%.
Contract ended
10.2022 - 06.2023
My contract ended suddenly due to lack of work and demand for employees to fill the position. This time was spent re-evaluating my career, job seeking, and networking.
Public Health Specialist
Minnesota Department of Health | Rose International
06.2020 - 10.2022
- Assisted a team of epidemiologists by reviewing and entering lab reports, improving the COVID-19 data entry rate by 50%
- Performed random audits to verify data entered in the state surveillance system, decreasing errors by 25%
- Provided Minnesota residents guidance regarding COVID-19 prevention, with instructions to quarantine effectively
- Organized hospitalized case investigation process utilizing an advanced system to collect data.
Health Unit Coordinator
North Memorial Health
09.2016 - 06.2020
- Collaborated with the charge nurse to develop a system of maintaining the effectiveness and organization of a 34-bed unit
- Facilitated patient-staff communications and increased patient satisfaction by 40%
- Documented patient admission and transfers between units to accurately trace patients' daily activities
- Identified root causes and solutions to prevent patient falls that decreased patient falls by 60%.
Patient Services Coordinator
Hennepin County Medical Center
01.2016 - 09.2016
- Utilized the LEAN methodologies to update patient charts efficiently at 14 clinic locations
- Coordinated referrals with outside providers and expanded patient access by 12%
- Mailed patient appointment confirmation letters and reduced missed appointment rates by 18%
- Provided educational healthcare and financial assistance resources to patients from various backgrounds.
Education
Master of Arts in Health and Human Services Administration -
Saint Mary’s University of Minnesota
Winona, MN01.2021
Bachelor of Science in Public Health with a Concentration in Policy -
Saint Catherine University
Saint Paul, MN05.2012
Skills
- Office Management
- Policy Implementation
- Customer Service
- Excellent multi-tasking ability
- Customer Relations
- Document Management
- Documentation And Reporting
- Project Management
- Performance Improvement
Technical Software Applications
- Microsoft Office
- EPIC Electronic Medical Records
- Minnesota Electronic Disease Surveillance System
- SafeTrace
- REDCap
- Tableau
Timeline
Office Manager
Capitol Health & Injury Center
03.2024 - Current
Cash Office Associate
HomeGoods
12.2023 - Current
Quality Assurance Associate
Central California Blood Center
06.2023 - 11.2023
Contract ended
10.2022 - 06.2023
Public Health Specialist
Minnesota Department of Health | Rose International
06.2020 - 10.2022
Health Unit Coordinator
North Memorial Health
09.2016 - 06.2020
Patient Services Coordinator
Hennepin County Medical Center
01.2016 - 09.2016
Master of Arts in Health and Human Services Administration -
Saint Mary’s University of Minnesota
Bachelor of Science in Public Health with a Concentration in Policy -
Saint Catherine University
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