Mai Kou Thao

o Perform portable radiographic imaging procedures independently while adhering to radiation safety and patient positioning standards.

o Collaborate with licensed X-ray technologists to review and verify images prior to submission to PACS to ensure diagnostic quality.

o Assist technologists with X-ray examinations within the radiology department.

o Support technologists during trauma cases, maintaining efficiency in a high-pressure, fast-paced emergency setting.

o Communicate effectively with patients and healthcare team members to ensure quality patient care.

o Maintain imaging rooms through cleaning, disinfecting, and restocking supplies.

o Support ICU satellite pharmacy and critical care teams, responding to hospital-wide Code Blue events and ensuring immediate medication availability during emergencies.

o Calculate and prepare continuous infusion medications; proactively maintaining backup medications in ICU patient bins to support uninterrupted patient care.

o Compound sterile IV medications and TPN using sterile aseptic technique in positive-pressure cleanroom environments, including horizontal and vertical laminar airflow hoods.

o Train and mentor pharmacy technicians in IV compounding and total parenteral nutrition (TPN) preparation across the Fairview hospital system, ensuring compliance and consistency of practice.

o Provided academic tutoring to first year radiographic technology students in Anatomy and Positioning. o

Taught positioning lab sessions, demonstrating proper patient positioning techniques for diagnostic imaging procedures.

o Offered scheduled tutoring and office hours via Zoom and in-person to support student learning and skill development.

o Developed and distributed study materials to assist students with quiz and exam preparation.

o Reinforced radiologic terminology, anatomical structures, and positioning principles to improve student performance.

o Managed day-to-day non-clinical pharmacy operations to ensure efficient workflow, regulatory compliance, and a positive patient experience.

o Served as a full-time certified pharmacy technician, supporting prescription processing, data entry, medication preparation, insurance claim resolution, and administering influenza and Covid-19 vaccinations.

o Supervised, trained, scheduled, and evaluated pharmacy technicians; led performance management, coaching, and corrective actions.

o Coordinated pharmacy staffing, daily schedules, inventory management, and annual inventory preparation to support operational excellence.

o Ensured compliance with state and federal regulations, company policies, Good Faith Dispensing standards, and asset protection procedures alongside Pharmacists.

o Enhanced customer experience by resolving concerns, supporting healthcare services, and fostering strong patient and community relationships.

o Accurately entered and verified patient and medication information in pharmacy systems, processed prescriptions, and ensured proper drug selection.

o Managed incoming telephone communications with physicians, patients, and healthcare staff, resolving inquiries and clarifying prescription details independently.

o Processed, corrected, and resubmitted third-party prescription claims efficiently, maintaining compliance with insurance and pharmacy regulations.

o Oversaw pharmacy inventory management, including ordering, receiving, verifying, and storing pharmaceuticals; documented discrepancies such as shortages, overages, and damaged goods.

o Conducted influenza and Covid-19 testing.