STEPHEN FAYIAH
CRYSTAL
Summary
- Quick learner
- Detail oriented
- Trained Teacher
- Knowledge of Great customer service Management skills Counseling skills
- Ability to resolve complaints, banking experience, and Cash handling skills.
Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking, and conflict-resolution skills. Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions, and coordinating records. Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations, and persuasive communication skills.
Overview
10
10
years of professional experience
Work History
Personal Banker
Wells Fargo
01.2024 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Customer Experience Banker
Huntington National Bank
10.2021 - 11.2023
- Providing excellent customer service and effectively resolving customer issues
- Proactively identifies opportunities to grow customer relationships through pre-set appointments, centers of Influence, a disciplined sales process, a new customer follow-up program, and sourcing referrals from customers, bank colleagues, and partners
- Educating and referring customers to other bank areas to deepen relationships and build strong internal partnerships
- Educating customers on how to optimize their use of bank technology (online, mobile, and ATM banking)
- Maintaining knowledge of all products, services, technology, and policies
- Adhering to all operational, security, risk, and regulatory policies and procedures
- Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication, and presentation
- Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.
Consumers Financial Representative
IC System
06.2021 - 09.2021
- Process payments for customers' delinquent accounts and set up payment arrangements over the phone in a professional and timely manner through different payment types as well as updating account information.
- Ensured regulatory compliance with thorough documentation and diligent monitoring of transactions.
- Built strong relationships with clients through transparent communication and trust-building activities.
Assistant Floor Manager
Amazon Fulfillment
04.2020 - 06.2021
- Increased customer satisfaction by addressing and responding to customer last-minute orders on time.
- Enhanced team productivity by providing clear direction, setting goals, and maintaining open communication lines.
- Reduced employee turnover rate by creating a positive work environment and offering consistent support to staff members.
School-Age Teacher
KinderCare
12.2019 - 04.2020
- Help children learn and explore the areas that interest them, from technology to art and more
- Maintain a well-kept classroom that encourages children to create, explore, and make decisions with confidence
- Discover what works best for each child as they learn about the world around them.
CEO/Manager
Stephen Fayiah Video Club Entertainment
01.2018 - 01.2019
- Streaming live soccer games for customers averaging 40-50 persons at a time (90mins per game), Managing a team of two part-time employees, resolving customer complaints, reviewing customer recommendations, preparing game schedules, and other operations.
Principal
Feed My Lambs High School
01.2017 - 01.2019
- Conduct daily administrative activities, oversight, coaching, conducting conferences with students, parent, payroll processing, hiring, planning schedules, following local laws, etc.
Teller
Viewpoint Foreign Bureau Exchange
01.2015 - 01.2017
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Teacher
72nd Army camp field
01.2015 - 01.2017
- Implement curriculum and activities to meet the academic standards and use assessment data from reference
- Curriculum and inform instructional practices, guide students to higher character, and develop their full potential as young leaders, participate in collaborative curriculum development, grade-level activities, and school-wide functions, being accountable for students' achievement of academic standards, communicate effectively with students, families, and colleagues, and effectively implement responsive classroom techniques.
Education
Bachelor of Arts - Accounting
United Methodist University
Bachelor of Science - Public Administration
University of Phoenix
Phoenix, AZ12-2025
No Degree - Accounting
Hennepin Technical College
Minneapolis, MN11.2021
Associate of Arts - Secondary Education
LICOSESS Teacher Training College
Monrovia, Liberia12.2016
High School Diploma -
St. Francis High School
Paynesville, Liberia06-2012
High School Diploma -
West African Examination Council (WAEC)-Liberia
Paynesville, Liberia06-2012
Skills
- Teller Support
- Prospect Calling
- Loan Closing
- Products and Services Knowledge
- Bank Sales
- Customer Service
- Due Diligence
- Cash Handling
- Branch Operations
- Balance Transfers
- Sales Proficiency
- ATM Balancing
- Teller Experience
- Currency Exchanges
- Check Cashing and Withdrawals
- Meeting Sales Goals
- Money Transfers
- Goal Planning
- Customer Education
- Account Updating
- Account Openings
- Customer Relationship Management
References
- Edward Solomon, Revenue Tax Specialist, MN, Dept. of Revenue, 763-222-5127
- TROKON R. MONGHAH, Assistant Manager (Treasury), Target Cooperation 346-234-9721
Timeline
Personal Banker
Wells Fargo
01.2024 - Current
Customer Experience Banker
Huntington National Bank
10.2021 - 11.2023
Consumers Financial Representative
IC System
06.2021 - 09.2021
Assistant Floor Manager
Amazon Fulfillment
04.2020 - 06.2021
School-Age Teacher
KinderCare
12.2019 - 04.2020
CEO/Manager
Stephen Fayiah Video Club Entertainment
01.2018 - 01.2019
Principal
Feed My Lambs High School
01.2017 - 01.2019
Teller
Viewpoint Foreign Bureau Exchange
01.2015 - 01.2017
Teacher
72nd Army camp field
01.2015 - 01.2017
Bachelor of Arts - Accounting
United Methodist University
Bachelor of Science - Public Administration
University of Phoenix
No Degree - Accounting
Hennepin Technical College
Associate of Arts - Secondary Education
LICOSESS Teacher Training College
High School Diploma -
St. Francis High School
High School Diploma -
West African Examination Council (WAEC)-Liberia
Similar Profiles
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
Kavya S PrabhuKavya S Prabhu
Senior Institutional Investment Analyst at Wells FargoSenior Institutional Investment Analyst at Wells Fargo