Makenna Hauck
Sartell
Summary
Dynamic and dedicated hospitality professional with extensive experience in restaurant service, consistently delivering timely and enthusiastic service while exceeding sales goals. Recognized for maintaining superior service standards and fostering customer satisfaction through expert beverage mixing and keen attention to detail. Strong emphasis on teamwork, adaptability, and achieving high-quality results in fast-paced environments. Known for reliability and flexibility, with a proven ability to create positive experiences for patrons while effectively handling high-pressure situations and maintaining an organized workspace.
Overview
5
5
years of professional experience
Work History
Bartender
Valley High Golf Club
Houston, MN
09.2025 - Current
- Crafted a diverse range of cocktails and beverages to enhance customer experience.
- Provided exceptional customer service by actively engaging with patrons and addressing inquiries.
- Oversaw bar operations during peak hours, ensuring timely service and optimal workflow.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Server
Time Out Tavern
La Crescent, MN
01.2025 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained and mentored new servers on menu knowledge and service standards.
- Developed strong rapport with regular patrons, fostering a welcoming atmosphere.
Server
Quaterdeck
Baxter, MN
05.2025 - 08.2025
- Streamlined table turnover processes, improving overall dining efficiency.
- Managed cash transactions accurately, maintaining financial integrity during shifts.
- Resolved customer complaints promptly, ensuring positive dining experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Antons Restaurant
Waite Park, MN
06.2024 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Stayed informed about daily specials, new menu items, promotions.
- Cleaned tables and chairs to prepare dining area for next customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted guests and provided menus.
Barista
Moka
La Crosse, MN
11.2023 - Current
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Beverage Cart Server
The Classic at Maddens
Brainerd, MN
04.2023 - 08.2024
- Demonstrated knowledge of various types of liquors and mixed drinks.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Developed strong relationships with regular customers, enhancing their overall experience.
Brand Associate
Old Navy
Saint Cloud, MN
04.2021 - 11.2022
- Provided excellent customer service at all times.
- Conversed with customers to share information about products and services.
- Resolved customer complaints in a timely manner.
Education
High School Diploma -
Sartell High School
Sartell, MN05-2023
High School Diploma -
University of Wisconsin La Crosse
La Crosse, WI05-2027
Skills
- Customer service skills
- Effective Team Collaboration
- Problem Solver
- Time management
- Quick Adaptability
- Positive guest interactions
Education and Training
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Timeline
Bartender
Valley High Golf Club
09.2025 - Current
Server
Quaterdeck
05.2025 - 08.2025
Server
Time Out Tavern
01.2025 - Current
Server
Antons Restaurant
06.2024 - Current
Barista
Moka
11.2023 - Current
Beverage Cart Server
The Classic at Maddens
04.2023 - 08.2024
Brand Associate
Old Navy
04.2021 - 11.2022
High School Diploma -
Sartell High School
High School Diploma -
University of Wisconsin La Crosse