Makenna Scott
Woodbury
Summary
Dynamic and detail-oriented Professional Dog Groomer with extensive experience at Petfresh and Petsmart. Expert in sanitation protocols and client relationship management, consistently enhancing customer satisfaction and retention. Proven ability to train team members and streamline appointment scheduling, resulting in improved service efficiency and a loyal clientele.
Overview
8
8
years of professional experience
Work History
Professional Dog Groomer
Petfresh
06.2024 - Current
- Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.
- Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments.
- Exemplified excellent time management skills by consistently completing grooming appointments within the allotted timeframe without compromising service quality.
- Increased client retention through excellent communication and rapport-building with pet owners.
- Assisted in training new employees on proper handling techniques, equipment usage, and salon policies as needed.
- Helped develop marketing strategies aimed at attracting new clientele through targeted promotions and incentives based on customer needs analysis.
- Streamlined appointment scheduling process, resulting in reduced wait times for clients.
Professional Dog Groomer
Petsmart
11.2016 - 06.2024
- Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.
- Promoted a safe working environment by enforcing company safety guidelines among team members consistently.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
- Demonstrated exceptional attention to detail when trimming nails, cleaning ears, expressing glands, and performing other essential grooming tasks.
Education
High School Diploma -
Woodbury High School
Woodbury, MN05-2016
Skills
- Dog grooming
- Equipment maintenance
- Sanitation protocols
- Customer service
- Record management
- Time management
- Team training
- Marketing strategies
- Appointment scheduling
- Detail orientation
- Client relationship management
Timeline
Professional Dog Groomer
Petfresh
06.2024 - Current
Professional Dog Groomer
Petsmart
11.2016 - 06.2024
High School Diploma -
Woodbury High School
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