Malcolm Ware
Saint Paul
Summary
Knowledgeable professional with proven track record in optimizing operational efficiency and streamlining processes. Successfully managed large teams and implemented strategic initiatives that improved productivity and reduced costs. Demonstrated leadership and problem-solving skills to drive continuous improvement and achieve organizational goals.
Overview
11
11
years of professional experience
Work History
Director of Operations
LA Fitness
09.2024 - Current
- Determine monthly unit and gross-profit goals for club
- Develop sales activity plans by analyzing trends and results
- Recruit, hire, and onboard employees; manage performance through coaching
- Forecast and plan for sales, ensuring consistency and process accuracy
- Foster a culture of continuous improvement and collaboration
- Analyze lead data and deliver actionable reports to meet sales targets
Financial Aid Worker I
Ramsey County
10.2022 - 08.2024
- Managed caseloads of 300+ clients for MFIP, SNAP, and healthcare programs
- Processed applications and changes using MAXIS, MMIS, and Caseworks
- Ensured regulatory compliance while maintaining excellent customer service
- Communicated with diverse clients to resolve case issues efficiently
Director of Operations
LA Fitness
06.2017 - 09.2022
- Managed sales goals and performance metrics across multiple roles
- Created sales activity plans and led prospecting and lead generation efforts
- Recruited and developed staff while driving revenue through strategic planning
- Maintained client relationships and improved customer satisfaction
Sales Representative
Comcast Cable
01.2014 - 01.2016
- Provided customer-focused sales support across cultural and demographic lines
- Applied sales principles and multitasking to meet and exceed targets
- Built rapport with clients and adapted strategies to market needs
Education
High School Diploma -
Ronald Hubbs Center
Saint Paul, MNSkills
- Client Relationships
- Sales Funnel Management
- Self-Starter
- Negotiation
- Employee Development
- Strategic planning and execution
- Quality assurance
- Leadership training
- Microsoft Office Suite
- Operational efficiency
- Operations oversight
- Strategic planning
Accomplishments
- Achieved Top 25 and 10 in the company by completing operational duties and manage company overhead with accuracy and efficiency.
- Supervised team of 20 staff members.
- Documented and resolved client issues and or injuries which led to client satisfacation.
Awards
- Top 25 performing club in company
- Top 10 performing club in the company
Top 25 club in the company
During my time with LA Fitness I achieved this goal multiple times. This consisted of achieving sales goals, while maintaining customer satisfaction.
Timeline
Director of Operations
LA Fitness
09.2024 - Current
Financial Aid Worker I
Ramsey County
10.2022 - 08.2024
Director of Operations
LA Fitness
06.2017 - 09.2022
Sales Representative
Comcast Cable
01.2014 - 01.2016
High School Diploma -
Ronald Hubbs Center
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