Mallory Clark
Big Lake
Summary
Dependable and adaptable professional with experience in both sales and behavioral health. Strong communication and organizational skills, with the ability to connect with diverse individuals and thrive in changing environments. Known for reliability, teamwork, and a willingness to learn and grow.
Overview
17
17
years of professional experience
Work History
Behavioral Health Professional
Central Minnesota Mental Health Center
Monticello, MN
01.2023 - Current
- Provided individualized care plans, enhancing client engagement and treatment adherence.
- Facilitated group therapy sessions, promoting peer support and skill development among participants.
- Collaborated with multidisciplinary teams to ensure comprehensive client assessments and interventions.
- Implemented evidence-based practices, improving treatment outcomes and client satisfaction rates.
- Conducted thorough assessments to accurately identify behavioral health needs and develop appropriate treatment plans.
- Supported clients in developing self-awareness skills through mindfulness activities, resulting in increased emotional regulation capabilities.
- Improved communication between patients, families, and care providers by serving as a liaison and advocate during the treatment process.
- instruct, assist and clients with communication skills, community resources, crisis assistance, relapse prevention skills, budgeting, healthy life skills, symptom management
- Providing care in the community
- Provide crisis interventions
- Medication management
- Collaborating with community provider, such as medical and dental, county financial workers.
- Provide supportive employment and educational services
- Daily collaboration within a team setting
- Follow mandated reporter guidelines
- Medication management and monitoring
- Create treatment and crisis plans
Internet Sales Consultant
Miller Chevrolet
Rogers, MN
12.2020 - 03.2022
- Developed and implemented effective online sales strategies to enhance customer engagement.
- Utilized CRM systems to track customer interactions and streamline sales processes.
- Analyzed market trends to identify new opportunities for product promotion and sales growth.
- Enhanced sales performance by diligently following up on leads and maintaining a consistent pipeline of prospects.
- Developed personalized sales strategies for each client, tailored to their unique needs and preferences.
- Handling inquiries from websites, third-party sites, and social media promptly.
- Managed online leads and cold calls
- Secured appointments
Job Coach
Options Inc
Big Lake, MN
02.2019 - 12.2020
- Developed individualized employment plans to enhance job readiness and independence.
- Facilitated skills training workshops to improve client employability and confidence.
- Monitored client progress and provided ongoing support to ensure successful employment outcomes.
- Coached clients with daily living skills, and in center jobs
- Supporting individual’s safety and wellbeing while they are engaged in social, community, therapeutic, and work activities;
- Assisting the individuals with a wide range of needs related to communication, personal needs: eating, using the restroom, medications, lifting and transferring those with physical disabilities, transporting etc.;
- Implementing a variety of person-centered goals; and outcomes
- Documenting on service delivery, progress on goals, outcomes, and relevant events;
Direct Support Professional and Supervisor
Rem South Central Services
Monticello,MN
11.2013 - 04.2020
- Provided individualized support to clients in daily living activities and personal care.
- Assisted in developing personalized care plans to enhance client well-being and independence.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Monitored client progress and reported significant changes to healthcare professionals promptly.
- Facilitated communication between clients, families, and interdisciplinary teams to ensure cohesive support.
- Trained new staff on best practices for client interaction and safety protocols effectively.
- Implemented behavior management strategies that improved client engagement and reduced incidents.
- Advocated for clients' needs within community resources, enhancing their access to services and support.
- Evaluated program effectiveness regularly to identify areas for improvement and increased service delivery quality.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted disabled clients to support independence and well-being.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Scheduled daily and weekly care hours for client caseload.
Sales Associate
Justice
Albertville, MN
11.2009 - 11.2013
- Achieved sales targets through effective product recommendations and customer engagement.
- Maintained store presentation standards to enhance customer shopping experience.
- Assisted in inventory management and restocking to optimize product availability.
- Trained new associates on operational procedures and customer service techniques.
- Developed strong product knowledge to address customer inquiries and concerns effectively.
- Collaborated with team members to execute promotional events and merchandising strategies.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Monticello Hight School
Monticello, MNSkills
- Social skills development
- Motivational interviewing
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Written communication
- Teamwork and collaboration
Timeline
Behavioral Health Professional
Central Minnesota Mental Health Center
01.2023 - Current
Internet Sales Consultant
Miller Chevrolet
12.2020 - 03.2022
Job Coach
Options Inc
02.2019 - 12.2020
Direct Support Professional and Supervisor
Rem South Central Services
11.2013 - 04.2020
Sales Associate
Justice
11.2009 - 11.2013
High School Diploma -
Monticello Hight School