Mallory Harrelson

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• Assisting customers with product inquiries and technical support, enhancing overall satisfaction.
• Demonstrating product knowledge to educate customers on features and benefits.
• Listens to customer needs and desires to identify and recommend optimal products.
• Develops strong rapport with customers and creates a positive impression of the business.
• Boosts customer satisfaction levels through exceptional service, addresses concerns promptly, and provides a welcoming store environment.
• Fosters a collaborative work environment, sharing best practices and sales strategies with new hires.

• Provided exceptional customer support through live chat, ensuring prompt resolution of inquiries.
• Maintained organized records of chat interactions, ensuring proper documentation for future reference or follow-up actions.
• Contributed to the company's positive reputation, delivering exceptional customer service via chat channels.
• Ensured compliance with data privacy regulations while collecting necessary customer information during chat interactions.
• Collaborated with team members to share knowledge and improve overall performance in chat support operations.
• Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

• Delivered outstanding service to clients through personalized consultations, making the experience unique for each client.
• Reinforced customer selections by reviewing use and benefits of chosen products.
• Managed cashwrap operations to ensure efficient customer transactions and service quality.
• Trained and mentored new team members on cash handling procedures and customer service best practices.
• Cultivated positive relationships with brand representatives, bolstering product promotions that drove increased revenue.
• Supported other departments as needed during busy periods or staff shortages, contributing to overall store success by demonstrating flexibility in work assignments.