Mallory Luhring
Albert Lea
Summary
Results-driven professional with demonstrated success in enhancing customer satisfaction and optimizing operations through effective communication, multitasking, and problem-solving. Skilled in building rapport with diverse individuals, managing multiple responsibilities, and maintaining efficiency in fast-paced settings. Dedicated to delivering exceptional service and fostering positive customer experiences.
Overview
6
6
years of professional experience
Work History
Wine & Spirits Clerk
Hy-Vee Wine & Spirits
Mankato, MN
08.2023 - Current
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Maintained organized inventory levels through regular stock checks and replenishment.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to implement promotional displays, increasing product visibility.
- Trained new staff on operational procedures and customer service standards.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
Summer Camp Counselor
Homestead Youth Baseball Camp
Homestead, FL
06.2023 - 09.2023
- Supervised daily activities, ensuring safety and engagement for campers
- Developed and implemented sports drills to enhance player skills and teamwork
- Organized team-building exercises to foster collaboration and friendship among participants
- Monitored camper behavior, addressing conflicts promptly to maintain a positive environment
- Worked with children of varying age, interest, skill, and developmental levels.
- Supported children by actively listening and offering encouragement.
- Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.
- Administered first aid quickly to provide health and safety to campers.
- Assisted with meal preparations and clean-ups to maintain clean and organized camp environment and keep campers well-fed.
- Kept athletic and games equipment and facilities organized and maintained.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
Interior & Exterior Painter
Nothing Butt Paint
Albert Lea, MN
06.2020 - 09.2022
- Prepared surfaces by cleaning and scrapping for optimal paint adhesion.
- Primed and sealed surfaces to best support paint coats.
- Corrected surface imperfections by filling cracks, holes, and joints.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Effectively managed project timelines by setting realistic expectations for completion and regularly updating clients on progress made.
- Maintained a clean and safe work environment, adhering to industry best practices and safety regulations during all exterior painting projects.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Applied various types of exterior coatings using brushes and rollers.
- Trained new painters on techniques and safety protocols to enhance team performance.
- Selected appropriate type of paint and other materials for specific surfaces.
Education
Bachelor of Science - Psychology
Minnesota State University, Mankato
Mankato, MN12-2026
Associate of Science - Exercise Science
Riverland Community College
Austin, MN05-2023
High School Diploma -
Albert Lea High School
Albert Lea, MN05-2021
Skills
- Telephone etiquette
- Prioritization
- Relationship building
- Administrative tasks
- Verbal and writing communication
- Attention to detail
- Time management
- Problem-solving
- Flexible and adaptable
- Multitasking Abilities
- Organizational skills
- Teamwork and collaboration
- Creative thinking
- Staff training
- Cash handling and management
Timeline
Wine & Spirits Clerk
Hy-Vee Wine & Spirits
08.2023 - Current
Summer Camp Counselor
Homestead Youth Baseball Camp
06.2023 - 09.2023
Interior & Exterior Painter
Nothing Butt Paint
06.2020 - 09.2022
Bachelor of Science - Psychology
Minnesota State University, Mankato
Associate of Science - Exercise Science
Riverland Community College
High School Diploma -
Albert Lea High School