Mallory Mast Bogie
Coon Rapids
Summary
Results-driven leader with 6 years of management experience, known for exceptional leadership, conflict resolution, and collaboration skills. Adept at managing teams, fostering positive work environments, and ensuring seamless day-to-day operations. Highly skilled in active listening, time management, data entry, and maintaining organized systems. A strong communicator with a passion for problem-solving and adaptability, consistently delivering high-quality service while meeting deadlines and exceeding expectations. Committed to driving team success and optimizing efficiency.
Overview
7
7
years of professional experience
Work History
Front Office Supervisor
Rayus Radiology
11.2023 - Current
- Oversee 4 medical clinics in the twin cities market and support a team of 24 associates.
- Oversaw hiring, onboarding, and training process for all newly hired employees.
- Managed schedules, accepted time off requests and found coverage for shifts.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Placed new supply orders, managed inventory and restocked the clinic.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Completed data entry and filing to keep records updated for easy retrieval.
- Persistently reached out to patients with extremely past due accounts to recover lost revenue.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
Assistant General Manager
Caribou Coffee
08.2019 - 11.2023
- Proven track record of increasing sales and profitability.
- Demonstrates excellent customer service and interpersonal communication skills.
- Maintains an organized and efficient workplace environment.
- Develops and implements marketing strategies to increase revenue.
- Manages day to day operations, including staff scheduling and inventory management.
- Develops and implements training programs for staff members.
- Ensures compliance with local, state, and federal laws and regulations.
JV Cheer Coach
Anoka High School
08.2020 - 03.2021
- Led tryouts and evaluated participants for team selection based on skill levels.
- Provided mentorship and guidance to athletes.
- Implemented choreography routines for performances at school events.
- Fostered a positive team culture through motivational activities and feedback sessions.
- Demonstrated appropriate cheerleading techniques and safety measures to students.
- Ensured compliance with safety regulations including proper warm-up exercises before practices or events.
- Monitored attendance records at practices and games to ensure proper participation levels.
- Instructed and motivated a group of student athletes in the development of their skills.
Education
Associate of Arts -
Anoka Ramsey Community College
Coon Rapids, MN12-2024
High School Diploma -
Anoka High School
Anoka, MN06-2020
Skills
- Time management
- Problem solving
- Performance tracking
- Patient charting
- Conflict resolution
- Strategic planning
- Billing and invoicing
- Team development
- Effective communication
- Attention to detail
References
Evie Baber
Former Teammate
763-290-4697
Amber Sandberg
Former Shift Lead Caribou Coffee
763-234-7481
Accomplishments
Winter teams choice 2019-2020 - Anoka Varsity Cheerleading Team
Timeline
Front Office Supervisor
Rayus Radiology
11.2023 - Current
JV Cheer Coach
Anoka High School
08.2020 - 03.2021
Assistant General Manager
Caribou Coffee
08.2019 - 11.2023
Associate of Arts -
Anoka Ramsey Community College
High School Diploma -
Anoka High School