Mallory Schultenover
15341 116th Avenue N Dayton,MN
Summary
Customer-oriented Senior Account Representative skilled in data entry, time management, and building professional relationships. Actively assists other teams when needed and am a member of several Key User Groups. Demonstrate exceptional customer relationship management and organizational skills. Previous managerial experience with a focus on increasing revenue, policy development, and creating a desirable work environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Inside Key Account Representative
Wurth Industrial
03.2022 - Current
- Answer customer questions about products and services.
- Earn customer satisfaction and trust through regular communication regarding the account.
- Keep records of customer interactions or transactions and record details of inquiries, problems or comments.
- Meet daily and quarterly KPI's to ensure best practices are being followed.
- Document and maintain technical specifications for SAP transactions.
- Train and mentor new and existing staff on SAP system operations and functionality.
- Successfully managed $9 million dollars worth of business over the last 12 months.
- Member of several Key User Groups within the current Customer Management Team.
- Helped organize the Customer Management Team page on Wurth Connect.
- Act as a leader within my current team and am considered a go-to for any questions.
Associate General Manager
Red Cow
08.2021 - 03.2022
- Set schedules with clear understanding of coverage needs and employee abilities.
- Drove month-over-month business growth while leading operations, strategic vision and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Organized budgets, oversaw P&Ls and achieve margin targets consistently to stay on track with growth plans.
Associate General Manager
Yard House
09.2013 - 08.2021
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Oversaw quality controls and initiatives to improve beverage and food cost.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Skillfully interacted with external vendors to obtain best quality in pricing and product.
- Organized special events in restaurant, including receptions, promotions and corporate luncheons.
- Carefully interviewed, selected, trained and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Prepared for and executed new menu implementations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Shift Leader
Five Guys
04.2011 - 09.2013
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Coached team members in techniques necessary to complete job tasks.
- Assigned daily tasks to team members and monitored activity and task completion.
- Ensured customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
- Completed all point of sale opening and closing procedures, including counting and balancing the contents of the cash register.
Shift Leader
Papa Murphy's
08.2011 - 04.2013
- Used proper handling and preservation methods while packaging and storing food products.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Guaranteed customer satisfaction by quickly delivering orders.
- Contributed to team success by completing jobs quickly and accurately.
Education
High School Diploma -
Dana Hills High School
Dana Point, CA06.2011
Skills
- Customer Relationship Management
- Order Management
- Regional Sales and Support
- Data Entry
- Time Management
- Building Professional Relationships
Certification
Minnesota Food Manager
Cicerone Level One Certified
Servsafe Certified
Timeline
Senior Inside Key Account Representative
Wurth Industrial
03.2022 - Current
Associate General Manager
Red Cow
08.2021 - 03.2022
Associate General Manager
Yard House
09.2013 - 08.2021
Shift Leader
Papa Murphy's
08.2011 - 04.2013
Shift Leader
Five Guys
04.2011 - 09.2013
High School Diploma -
Dana Hills High School
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