Mara Ball
MINNEAPOLIS
Summary
Dedicated front-of-house professional with exceptional communication and conflict resolution skills. Proven ability to deliver outstanding customer service and enhance guest experiences in high-pressure environments.
Overview
2
2
Languages
1
1
Certification
2
2
years of professional experience
Work History
Youth Tennis Instructor
City of Arden Hills
Arden Hills, MN
07.2026 - 08.2026
- Instructed youth in fundamental tennis techniques and strategies, fostering skill development and sportsmanship.
- Organized and led engaging tennis drills and activities to enhance participant enjoyment and learning experience.
- Provided constructive feedback to participants, promoting improvement in technique and confidence on the court.
- Assisted in curriculum development, ensuring alignment with developmental goals for diverse age groups.
- Maintained a safe and inclusive environment, addressing participant needs and encouraging teamwork among players.
- Coordinated schedules for lessons, optimizing use of facility resources while accommodating participant preferences.
- Evaluated player performance regularly, adjusting instruction methods to meet varying skill levels and learning styles.
Front of House Employee
Culver's Restaurant
Saint Anthony, MN
03.2025 - 06.2026
- Provided exceptional customer service by efficiently taking orders and addressing inquiries.
- Operated point-of-sale system, ensuring accurate transactions and processing payments.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new staff on operational procedures and customer service standards.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Monitored inventory levels and communicated needs to management for replenishment.
- Handled customer complaints professionally, resolving issues to maintain satisfaction.
- Promoted special menu items effectively, contributing to increased sales opportunities.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
Volunteer
Mercy Hospital
Fridley, MN
02.2024 - 06.2024
- Assisted healthcare professionals in patient care activities and service delivery.
- Supported patient intake processes, enhancing overall patient experience.
- Organized and maintained clean, safe environments in waiting areas and treatment rooms.
- Managed inventory of medical supplies and ensured timely restocking.
Education
High School Diploma -
Irondale Senior Highschool
New Brighton, MN05-2026
Skills
- Strong communication skills
- Youth coaching techniques
- Athletic program planning
- Individualized coaching
- Safety awareness
- Youth development
- Community outreach
- Patience and empathy
Certification
- CNA - Certified Nurse Assistant
Languages
English
Native or Bilingual
Japanese
Native or Bilingual
Timeline
Youth Tennis Instructor
City of Arden Hills
07.2026 - 08.2026
Front of House Employee
Culver's Restaurant
03.2025 - 06.2026
Volunteer
Mercy Hospital
02.2024 - 06.2024
High School Diploma -
Irondale Senior Highschool