Mara Herman
Gallagher
Minneapolis
27
years of professional experience
Strategic business executive with strong background in managing key client relationships and driving growth. Proven track record in delivering tailored solutions, optimizing client satisfaction, exceeding expansion targets, and fostering collaborative team environments. Skilled in strategic planning, negotiation, adapting to evolving market demands, and project management. Known for reliability, adaptability, and results-driven approach.
Work History
Strategic Account Executive
2 Years 3 Months- Fostered relationships with key senior stakeholders to drive alignment on business objectives.
- Collaborated with cross-functional teams to ensure seamless execution of account initiatives.
- Mentored junior team members, sharing best practices and enhancing overall performance.
- Led renewal negotiations with clients, achieving favorable terms while maintaining strong partnerships.
- Tracked account performance metrics, using insights to guide future strategy development and execution.
- Generated sales activity to build functional pipeline of qualified opportunities.
Consultant
4 Years 7 Months- Ensure, oversee and drive delivery of exceptional service to large and complex client groups
- Guided service team in executing client strategies to align with client objectives
- Anticipated and addressed issues proactively to enhance client retention
- Maintained comprehensive understanding of clients’ needs to present tailored coverage solutions supporting their culture and values
- Support new business sales efforts by participating in prospect meetings and effectively communicating Gallagher’s value proposition
Senior Health & Benefits Consulting Analyst
5 Years- Expand and manage client relationships
- Managed projects to ensure timely completion and adherence to objectives and develop junior colleagues
- Build and maintain relationships with internal teams and subject matter experts
- Project manage and develop junior colleagues
Health & Benefits Consulting Analyst
2 Years- Gained knowledge of insurance vendor marketplace, plan designs, health care cost factors, and renewal process for health and group benefit programs
- Collected, analyzed, and interpreted health care data for client reporting, providing insights for decision-making
- Coordinated Request for Proposal (RFP) process, ensuring alignment with client needs and objectives
- Develop an awareness of the insurance vendor marketplace, plan designs, health care cost factors, and the renewal process for health and group benefit programs
Implementation Manager – Group Benefits
2 Years- Facilitates and project manages all aspects of transitioning employee benefits and/or services
- Facilitated ongoing communication with clients, brokers, field, and business partners to enhance implementation experience
- Developed strong client/broker relationships within compressed timelines to ensure project success
- Delivered successful, timely outcomes while managing multiple implementations simultaneously
Long Term Disability Analyst
3 Years- Collaborated with claimants, physicians, and employers to gather claim information and clarify benefits and claim process
- Assessed facts against insurance contract to determine coverage decisions and adjudicate cases
- Managed caseload efficiently, ensuring adherence to established timeframes
Executive Administrative Assistant
5 Years- Provide assistance to Minneapolis Branch Manager and Chicago Regional Office Sales Managers
- Coordinate corporate events and meetings
- Build internal and external relationships along all levels of hierarchies
- Run, update and present daily, weekly and monthly sales reports
- Coordinate cross-sell efforts with Group Benefits & Disability
Parks & Recreation Office Support Representative
7 Years- Supported the Parks & Recreation Department as a staff member.
Education
Bachelor of Science - Kinesiology
Skills
Sales strategy development
Deal closing
Consultative selling
Pipeline management
Account strategy
Upselling strategies
Data-driven decision making
Client relationship building
Customer satisfaction
Timeline
Strategic Account Executive
Personify Health
05.2024 - CurrentRead More
Consultant
Gallagher
01.2022 - CurrentRead More
Senior Health & Benefits Consulting Analyst
Mercer
01.2017 - 01.2022Read More
Health & Benefits Consulting Analyst
Mercer
01.2017 - 01.2019Read More
Implementation Manager – Group Benefits
The Hartford Insurance Group
01.2015 - 01.2017Read More
Long Term Disability Analyst
The Hartford Insurance Group
01.2012 - 01.2015Read More
Executive Administrative Assistant
The Hartford
01.2007 - 01.2012Read More
Parks & Recreation Office Support Representative
City of Plymouth
01.2000 - 01.2007Read More
University of Minnesota – Twin Cities
Bachelor of Science from Kinesiology
Read More