Mara (Finch) Anderson
East Grand Forks
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
Acme Tools
10.2024 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Multitasked to handle diverse customer needs, prioritizing tasks to keep up with challenging deadlines.
Video Editor
Self-employeed
01.2020 - Current
- Delivered edits on time for reviews and final delivery.
- Organized and worked with raw footage from multiple cameras and sources.
- Delivered edits with multiple camera angle choices, titles, graphics, audio, and special effects.
- Conceived, crafted and executed dynamic video edits to captivate target audiences and accomplish project objectives.
- Enhanced video quality by applying color correction, grading, and special effects techniques.
Cashier
Walmart
08.2024 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Fast Food Employee
McDonald’s
09.2019 - 03.2020
- Greeted customers promptly and took orders to keep the flow of traffic moving
- Wiped counters and equipment to maintain clean food prep and dining areas
- Examined trays to check contents for required items and complete orders
- Resolved challenging customer complaints to full satisfaction
Education
High School Diploma -
East Grand Forks Senior High
East Grand Forks, MN01.2024
Skills
- Customer assistance
- Cleaning and sanitizing
- Cash register operation
- Till counting
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
- Data entry
- Call center experience
- Live chat support
- Product knowledge
- Active listening
- Sales support
Timeline
Customer Support Specialist
Acme Tools
10.2024 - Current
Cashier
Walmart
08.2024 - 10.2024
Video Editor
Self-employeed
01.2020 - Current
Fast Food Employee
McDonald’s
09.2019 - 03.2020
High School Diploma -
East Grand Forks Senior High
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