Maral-Erdene Batnatsag
Ulaanbaatar,Mongolia
Summary
Hospitality professional with hands-on experience in guest services and hotel operations. Currently working as a Guest Service Agent at W Hotel Mongolia, with experience assisting guests, supporting front desk operations, and responding to guest needs. Previously gained international hospitality experience as a Housekeeper at Lake Junaluska Hotel in the United States. Eager to further develop communication, customer service, teamwork, and problem-solving skills through an international hospitality trainee program.
Overview
2
2
years of professional experience
Work History
Guest Service Agent
W Hotel Mongolia
Ulaanbaatar, Mongolia
09.2025 - Current
- Assist guests with check-in and check-out procedures, and provide support throughout their stay.
- Respond to guest requests, questions, and enquiries in a professional and friendly manner.
- Provide information about hotel services, facilities, and available amenities.
- Assist with room key handling and other front desk-related tasks.
- Support daily front desk operations, and contribute to a positive guest experience.
- Collaborate with team members to respond to guest needs, and daily operational requirements.
- Work evening shifts when scheduled, and adapt to different operational situations.
Housekeeper
Lake Junaluska Conference
North Carolina , USA
06.2024 - 09.2024
- Maintained cleanliness and presentation of guest rooms and hotel areas.
- Followed hotel standards and procedures to ensure a comfortable environment for guests.
- Managed tasks efficiently while maintaining attention to detail.
- Collaborated with team members to complete daily responsibilities.
- Gained experience adapting to an international hospitality environment and communicating with people from different backgrounds.
Education
Bachelor degree - International Relations
University of the Humaniies
Ulaanbaatar2025
Skills
- Guest Service
- Customer Communication
- Front Desk Operations
- Teamwork and collaboration
- Problem Solving
- Adaptability
- Time management
- Attention to detail
- Cross-cultural communication
- Quick Learner
CAREER OBJECTIVE
- To further develop my hospitality knowledge and professional skills through an international trainee program, gain exposure to international service standards, and bring the knowledge and experience gained back to Mongolia for my long-term career in the hospitality industry.
Timeline
Guest Service Agent
W Hotel Mongolia
09.2025 - Current
Housekeeper
Lake Junaluska Conference
06.2024 - 09.2024
Bachelor degree - International Relations
University of the Humaniies