Maranda Mcgannon
Minneapolis
Summary
Dynamic supervisor with a proven track record at O'Reilly Auto Parts, excelling in employee training and performance evaluation. Successfully implemented quality control measures, reducing error rates significantly. Adept at conflict resolution and fostering team morale, ensuring exceptional customer service and operational efficiency. Strong communicator with keen attention to detail.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supervisor
O'Reilly Auto Parts Distribution Center
Brooklyn Park
11.2018 - Current
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Trained new employees on company policies and procedures.
- Collaborated with other departments to coordinate workflow processes between teams.
- Created new strategies for improving customer service standards within the organization.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Directed and supervised a team of 15 or more employees in daily operations.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Implemented quality control measures, significantly reducing error rates.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Complied with company policies, objectives and communication goals.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Trained new employees on company policies, job duties, and performance expectations.
- Maintained positive working relationship with fellow staff and management.
- Assessed company operations for compliance with safety standards.
- Monitored operations and reviewed records and metrics to understand company performance.
- Identified needs of customers promptly and efficiently.
- Responded to customer questions regarding products, prices and availability.
Customer Service Cashier/Cook Operator
Little Caesars Pizza
Coon Rapids
05.2017 - 12.2019
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Balanced cash drawers at the end of each shift.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Resolved customer complaints in a professional manner.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Complied with all health and safety regulations while performing job duties.
- Operated cash registers to process payments for goods and services.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Processed credit card transactions accurately and efficiently.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Greeted customers and provided friendly customer service.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Education
Associate of Applied Science - Supervisory Management
Anoka Technical College
Anoka, MN05-2019
Skills
- Employee training
- Team building
- Customer service
- Performance evaluation
- Workflow coordination
- Conflict resolution
- Communication skills
- Attention to detail
Affiliations
- I have coached in Special Olympic Sports
Certification
- First Aid and CPR
- AED Certified
References
References available upon request.
Timeline
Supervisor
O'Reilly Auto Parts Distribution Center
11.2018 - Current
Customer Service Cashier/Cook Operator
Little Caesars Pizza
05.2017 - 12.2019
Associate of Applied Science - Supervisory Management
Anoka Technical College
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