Marc Moir
Menahga,MN
Summary
Hardworking Mechanic skilled in resolving mechanical issues on diverse vehicles through troubleshooting and diagnostics. Successful at adapting to new procedures, makes, and models. Hardworking Mechanic skilled in resolving mechanical issues on diverse vehicles through troubleshooting and diagnostics. Successful at adapting to new procedures, makes, and models.
Overview
7
7
years of professional experience
Work History
Customer Service Sales Representative
O'Reilly Auto Parts
06.2024 - Current
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed, maintained and utilized diverse client base.
- Trained new employees on customer service, money handling and organizing strategies.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Mechanic
Premier Lube & Equipment Repai
01.2021 - 08.2024
- Inspected and tested equipment to locate worn and damaged parts.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Disassembled defective parts to make proper repairs.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
- Repaired engine and transmission components to rebuild engine and enhance vitality.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Explained estimates and determined repair timelines to manage customer expectations.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Read and followed technical documentation to complete accurate repairs.
- Repaired and replaced worn and damaged components.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
Customer Service Cashier /Line Cook
Dairy Queen Grill & Chill
02.2018 - 08.2024
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Supervised ongoing daily production phases.
Education
Diploma - Transportation= Diesel Equipment Technician
Central Lakes College
Staples06-2025
Skills
- Customer service
- Problem-solving
- Persuasive communication
- Customer education
- Verbal and written communication
- Vehicle test drives
- Hand and power tools
- Servicing vehicles
- Vehicle inspections
- Heavy equipment repair
- Troubleshooting skills
- Diagnostics systems
- Quality assurance
Timeline
Customer Service Sales Representative
O'Reilly Auto Parts
06.2024 - Current
Mechanic
Premier Lube & Equipment Repai
01.2021 - 08.2024
Customer Service Cashier /Line Cook
Dairy Queen Grill & Chill
02.2018 - 08.2024
Diploma - Transportation= Diesel Equipment Technician
Central Lakes College
Similar Profiles
Aiden GuayAiden Guay
Parts Specialist at O'Reilly Auto PartsParts Specialist at O'Reilly Auto Parts
Isaac McFarlandIsaac McFarland
Parts Specialist at O'Reilly Auto PartsParts Specialist at O'Reilly Auto Parts
Alex PartidaAlex Partida
Parts Specialist at O'Reilly Auto PartsParts Specialist at O'Reilly Auto Parts