Marc Mullen
Mora
Summary
Experienced Sales Engineer with over 20 years of success in HVAC industry with focus in pre-sale engineering and design. Possess deep technical acumen along with excellent communication and negotiation skills to close deals and drive sales achievements. Known to support customers as technical advocate throughout entire sales process. Skilled in developing estimates and bid submissions for both Plan & Spec and Design Build projects, including Value Engineering, RFIs, and Change Orders while adhering to strict proposal and construction deadlines. Proficient in coordinating bid submissions, approvals, equipment production, delivery, transportation, and site logistics. Known for building and maintaining positive relationships with business owners and mechanical contractors, fostering repeat sales opportunities.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Project Sales Engineer
Northland Process Piping Inc.
10.2023 - Current
- Prepare cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Work with customers and engineering team to determine equipment needs and system requirements.
- Liaison with assigned accounts to foster relationship development.
- Configure and modify product systems to meet customer-specific needs.
- Achieved growth in territory sales by proactively identifying new opportunities and strategically expanding business relationships within existing accounts.
Senior Project Sales Engineer
Schwab Vollhaber Lubratt
01.2006 - 10.2023
- Developing estimates and bid submission for both Plan & Spec as well as Design Build projects, including Value Engineering, RFIs and Change Orders within strict proposal and construction deadlines
- Coordinating bid submission, approvals, equipment production, equipment delivery, transportation and site logistics; in some cases, personally overseeing equipment delivery at the project site
- Promptly responding to inquiries and requests from field personnel, project teams and contractors to support project progress
- Building and maintaining positive relationships with Business Owners and Mechanical Contractors, fostering repeat sales opportunities
- Providing assistance with warranty claims processing, manufacturer escalations and problem resolution, ensuring excellent customer service
- Assisting with punch list completion and building commissioning, including project tracking routine follow-ups
- Enhanced project sales performance by developing and implementing strategic sales plans.
- Spearheaded successful sales pitches and presentations, resulting in increased client acquisition rates.
- Analyzed market trends and competitor offerings, adjusting sales strategies accordingly to maintain a competitive edge.
- Identified areas for improvement in existing projects, leading to cost savings and enhanced system performance.
- Consistently met or exceeded sales targets through effective negotiation and closing techniques.
- Optimized internal communication channels between sales, engineering, and product development departments for better collaboration on projects.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Liaised with assigned accounts to foster relationship development.
- Analyzed market trends, competitor performance and product strengths.
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
- Train & mentor new Project Estimators in Manufactures software programs, estimating software, pricing resources. Review project estimators pricing spread sheets & project quotes to ensure schedules & specifications are being met.
Outside Sales
Thermo-Dyne Inc.
01.2003 - 01.2006
- Supported outside sales representatives in preparing quotes, processing orders, and scheduling appointments for product demonstrations.
- Participated actively in ongoing professional development opportunities, staying current on best practices within the field of outside sales.
- Boosted sales performance by developing and implementing strategic outside sales plans.
- Reduced administrative burden on outside sales representatives through efficient coordination of travel arrangements for client meetings and industry events.
- Responded to incoming calls and emails to support customer base and outside sales team.
Inside Sales / Project Manager
Thermo-Dyne Inc.
01.2000 - 01.2003
- Created customized proposals that effectively addressed clients'' unique needs and concerns while showcasing our value proposition as a solution provider.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built relationships with contractors and engineers to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
HVAC Service Technician
Thermo-Dyne Inc.
06.1996 - 12.2000
Machinist Mate
U.S. Navy
01.1990 - 07.1995
Education
Bachelor of Science - Mechanical Engineering
University of St Thomas
01.2011
No Degree - Air Systems Design
McQuay Manufacturing
01.2011
Associate of Applied Science - HVAC Service And Manufactures’ Equipment Operation, Diagnostics & Service Training
Dunwoody Technical College
01.1996
Machinist Mate Class-A school -
U.S. Navy
01.1995
Skills
- Daikin Equipment Software
- Aaon Equipment Software
- Yaskawa VFDs
- Loren Cook Fans
- Bluebeam Software
- Navisworks
Certification
- Navy Gage Calibration course, Test, adjust & calibrate shipboard gage instrumentation.
- Journeyman License US Dept. of Labor, Maintenance Mechanic Apprenticeship Program. Logged, completed & documented over 11,000hrs of required hands on work in steam plant maintenance.
- Refrigeration & Air Conditioning Systems Technician, Operate, maintain, troubleshoot, repair refrigeration & air conditioning equipment & systems.
- DOD-EPA Certification, Completion for Universal Refrigerant handling license.
Timeline
Project Sales Engineer
Northland Process Piping Inc.
10.2023 - Current
Senior Project Sales Engineer
Schwab Vollhaber Lubratt
01.2006 - 10.2023
Outside Sales
Thermo-Dyne Inc.
01.2003 - 01.2006
Inside Sales / Project Manager
Thermo-Dyne Inc.
01.2000 - 01.2003
HVAC Service Technician
Thermo-Dyne Inc.
06.1996 - 12.2000
Machinist Mate
U.S. Navy
01.1990 - 07.1995
- Navy Gage Calibration course, Test, adjust & calibrate shipboard gage instrumentation.
- Journeyman License US Dept. of Labor, Maintenance Mechanic Apprenticeship Program. Logged, completed & documented over 11,000hrs of required hands on work in steam plant maintenance.
- Refrigeration & Air Conditioning Systems Technician, Operate, maintain, troubleshoot, repair refrigeration & air conditioning equipment & systems.
- DOD-EPA Certification, Completion for Universal Refrigerant handling license.
Bachelor of Science - Mechanical Engineering
University of St Thomas
No Degree - Air Systems Design
McQuay Manufacturing
Associate of Applied Science - HVAC Service And Manufactures’ Equipment Operation, Diagnostics & Service Training
Dunwoody Technical College
Machinist Mate Class-A school -
U.S. Navy
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