Marcus Coleman
Woodbury
Summary
Proactive and goal-oriented professional with exceptional time management and problem-solving skills. Renowned for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. A thorough team contributor with strong organizational capabilities, adept at handling numerous projects simultaneously while ensuring accuracy. Highly effective at prioritizing tasks and consistently meeting deadlines.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Safety & Security Supervisor
Catholic Charities of St. Paul and Minneapolis
10.2022 - 02.2025
- Kept team compliant with security protocols and appearance standards.
- Investigated incidents and wrote reports.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Established and maintained close working relationships with local law enforcement officers.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
Shift Supervisor
Ramsey County Shelter Program
08.2017 - 07.2022
- Resident intakes and discharges, coordinated and organized transportation duties
- Helped residents navigate through housing and mental health process
- Enforced company policies and regulations with employees.
- Resolved complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for managment and communicated regularly on goals and progress.
- Collaborated with other leaders and executives to direct workflow and support operations.
Delivery Driver
NDS
07.2016 - 05.2017
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Inspected load security and checked for damages.
- Delivered packages to customer doorsteps and business offices.
Customer Service Representative, Warehouse Driver
JW logistics
04.2014 - 06.2016
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Owner
National Furnace And Air Conditioning
05.2010 - 10.2013
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
Education
Associate of Science - Business Management
Saint Paul Community And Technical College
Saint Paul, MN05-2009
Skills
- Billing forms
- Customer service
- Microsoft word
- Microsoft Excel
- Staff management
- Logging paperwork
- Payment handling
- Surveillance systems
- Transportation security
- Crisis management
- Incident investigation
Hobbies and Interests
I do volunteer work from time to time.
Training
I do have my first responder certification.
Certification
- First Aid Certification
Timeline
Safety & Security Supervisor
Catholic Charities of St. Paul and Minneapolis
10.2022 - 02.2025
Shift Supervisor
Ramsey County Shelter Program
08.2017 - 07.2022
Delivery Driver
NDS
07.2016 - 05.2017
Customer Service Representative, Warehouse Driver
JW logistics
04.2014 - 06.2016
Owner
National Furnace And Air Conditioning
05.2010 - 10.2013
Associate of Science - Business Management
Saint Paul Community And Technical College
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