Marcus Coleman
Woodbury
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Safety Supervisor
Catholic Charities of St. Paul and Minneapolis
10.2022 - 06.2025
- Investigated incidents and wrote reports.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
- Developed safety protocols to protect clients and staff in diverse programs.
- Implemented crisis response plans for various operational scenarios.
- Investigated employee accidents to determine causes and develop corrective actions.
- Coordinated scheduling for multiple departments, ensuring efficient resource allocation and timely project completion.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
Billing Specialist
UCare of Minnesota
08.2017 - 07.2022
- Managed billing cycles for medical claims, ensuring timely submission and compliance with regulations.
- Reviewed and resolved claim denials through effective communication with insurance providers.
- Analyzed billing discrepancies, enhancing accuracy in patient invoicing processes.
- Verified insurance of patients to determine eligibility.
- Filed and updated patient information and medical records.
- Collected payments and applied to patient accounts.
- Collaborated with healthcare providers, ensuring accurate documentation for seamless billing operations.
Customer Service Supervisor
JW Logistics
04.2014 - 03.2017
- Assisted customers with inquiries and product information.
- Processed orders and facilitated returns with accuracy.
- Collaborated with team members to enhance customer experience.
- Conducted follow-up calls to ensure customer satisfaction after service interactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained accurate delivery logs and vehicle inspection reports.
- Oversaw daily operations to enhance customer satisfaction and service efficiency.
- Coordinated scheduling and workload distribution to optimize team performance during peak hours.
- Coached employees through day-to-day work and complex problems.
Customer Service Supervisor
National Furnace And Air Conditioning
10.2010 - 11.2013
- Implemented process improvements that streamlined service delivery and reduced response times.
- Managed conflict resolution, fostering positive relationships with customers and stakeholders.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
Education
Bachelor of Science - Business
Liberty University
05-2011
Skills
- Workplace safety
- Health and safety compliance
- Crisis management
- Schedule management
- Emergency response
- Customer service
- Team leadership
- Sales support
- Payment processing
- Excellent communication
- Sales skills
- Billing systems and software
Certification
- First Aid Certification
- BLS Certification
Timeline
Safety Supervisor
Catholic Charities of St. Paul and Minneapolis
10.2022 - 06.2025
Billing Specialist
UCare of Minnesota
08.2017 - 07.2022
Customer Service Supervisor
JW Logistics
04.2014 - 03.2017
Customer Service Supervisor
National Furnace And Air Conditioning
10.2010 - 11.2013
Bachelor of Science - Business
Liberty University
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