MARCUS LEBLANC-COBBS
City of Burnsville
Edina
16
years of professional experience
Animal control supervisor overseeing response to animal-related calls, ordinance enforcement, and 10+ monthly investigations involving bites, neglect, abuse, and dangerous animals. Coordinates team scheduling, training, and case documentation while working with shelters, rescues, and veterinary partners to support humane placement and care. Manages public inquiries, community education, and department resources to keep service delivery compliant and effective.
Work History
Animal Control Officer Manager
1 Year 9 Months- Managed 40+ animal-related calls weekly while prioritizing urgent response and public safety.
- Investigated animal bites, neglect, abuse, and dangerous-animal complaints while balancing humane treatment and public safety.
- Trained, scheduled, and supported animal control officers to maintain consistent field performance and care standards.
- Coordinated animal placement, medical care, and community outreach with shelters, rescues, and veterinary partners.
- Responded to public inquiries and educated residents on animal safety, local laws, and department services.
- Identified facility improvement needs and pursued funding, equipment, and resources for department upgrades.
SALES REPRESENTATIVE
11 Months- Supported 80+ customer interactions weekly while recommending internet, cable, and phone packages matched to needs.
- Advised customers on product options and promoted Xfinity services to support sales goals and better-fit package selections.
- Troubleshot equipment and account issues to restore service quickly and reduce repeat customer visits.
- Managed customer accounts, processed payments, and resolved billing concerns with accurate, courteous service.
CHEMICAL APPLICATOR
1 Year 4 Months- Mixed and handled lawn care chemicals with careful attention to label directions and safety procedures.
- Applied treatments evenly across properties to support healthy turf and consistent service quality.
- Explained chemical applications and safety precautions clearly to clients, supporting trust and understanding.
Certified Pest Control Technician
2 Years 4 Months- Conducted residential and commercial inspections to identify infestations and select appropriate treatment methods.
- Mixed and applied chemicals according to safety guidelines and environmental regulations.
- Documented pest issues and treatment steps while supporting complaint resolution and client account management.
DELIVERY DRIVER
1 Year 10 Months- Used GPS software to optimize routes and meet promised delivery times despite traffic delays.
- Delivered high volumes of orders efficiently while maintaining timely service to customers.
- Kept the delivery vehicle clean and professional to support the company's image.
PERSONAL CARE ASSISTANT
7 Years 1 Month- Supported clients with cooking, cleaning, and personal care tasks to maintain safe, comfortable living conditions.
- Helped clients plan meals and shop for groceries based on their nutritional needs and household routines.
- Advised clients on household cleanliness, utility management, and hygiene practices to support independent living.
Education
Cybersecurity Certificate - Information Technology
Expected in November 2024
High School Diploma
June 2011
Skills
Customer service
Client account management
Complaint resolution
Training facilitation
Troubleshooting
Team supervision
Animal care coordination
Incident response
Case investigation
Ordinance enforcement
Record keeping
Community outreach
Animal restraint techniques
Citation writing
Property inspection procedures
Shelter intake coordination
Public records management
Municipal code interpretation
Incident reporting
Staff scheduling
Emergency response coordination
Timeline
Animal Control Officer Manager
City of Burnsville
01.2025 - 10.2026Read More
SALES REPRESENTATIVE
XFINITY Store by Comcast
01.2023 - 12.2023Read More
CHEMICAL APPLICATOR
Barrett Lawn Care
06.2021 - 10.2022Read More
Certified Pest Control Technician
Adam's Pest Control Inc
02.2019 - 06.2021Read More
DELIVERY DRIVER
Lancer Dining Services
04.2017 - 02.2019Read More
PERSONAL CARE ASSISTANT
Accra Care
03.2011 - 04.2018Read More
FAIR School Downtown
High School Diploma
Read More
Summit Academy OIC
Cybersecurity Certificate from Information Technology
Read More