Marcus Werlinger
Burnsville
Summary
Dynamic Parts Specialist with extensive experience at NAPA Auto Parts, excelling in customer service and inventory management. Proven ability to resolve issues and enhance productivity through effective communication and problem-solving skills. Recognized for exceptional product knowledge and commitment to exceeding customer expectations in fast-paced environments.
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Possessing hands-on, problem-solving mindset and positive attitude. Demonstrates understanding of automotive systems and diagnostics, coupled with skills in basic tool usage and vehicle maintenance. Capable of ensuring vehicle safety and efficiency through diligent and precise work.
Overview
3
3
years of professional experience
Work History
Parts Specialist
NAPA Auto Parts - Genuine Parts
08.2024 - Current
- Assisted customers with parts selection and inquiries, ensuring accurate information delivery.
- Learned inventory management processes to support efficient stock organization and replenishment.
- Supported order processing by accurately entering data into inventory management systems.
- Collaborated with team members to maintain a clean and organized workspace for optimal efficiency.
- Engaged in training sessions to enhance product knowledge and customer service skills.
- Helped resolve customer issues by providing timely follow-up on parts availability and orders.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
Parts Specialist
AutoZone
11.2023 - 03.2024
- Participated in regular team meetings to discuss challenges and share solutions for improved operations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Provided free installation of car batteries, light bulbs, wiper blades, and miscellaneous parts.
Cashier
Cub Foods
07.2023 - 11.2023
- Collaborated with team members to optimize store layout and product placement.
- Trained new cashiers on checkout procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
Speedway Gas Station
04.2023 - 07.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Assisted customers with inquiries, providing product information and support.
- Managed cash register operations, ensuring accurate funds handling and reconciliation.
Education
High School Diploma -
Insight School of Minnesota
Brooklyn Park, MNSkills
- Customer service
- Inventory management
- Order processing
- Parts identification
- Data entry accuracy
- Problem resolution
- Product knowledge
- Fork truck operation
- Cash handling
- Communication skills
- Time management
- Repair assistance
Accomplishments
- Built productive, successful team using key training and development strategies.
- Reconstructed almost the entire storage area and or warehouse of parts at NAPA Automotive Parts. Ensuring every part can be found with ease and everything is in order numerically. With also being conservative of space used.
Timeline
Parts Specialist
NAPA Auto Parts - Genuine Parts
08.2024 - Current
Parts Specialist
AutoZone
11.2023 - 03.2024
Cashier
Cub Foods
07.2023 - 11.2023
Cashier
Speedway Gas Station
04.2023 - 07.2023
High School Diploma -
Insight School of Minnesota