Maren J. Hoban
Detroit Lakes
Summary
Developed exceptional customer service and communication skills in retail environment. Adaptable and quick to learn new systems and processes. Seeking to leverage these strengths to transition into new field and contribute effectively in diverse roles.
Overview
6
6
years of professional experience
Work History
Personal shopper/sales associate
The Nines
05.2019 - Current
- I have been working here for almost 6 years and love being able to use my customer service skills on a day to day basis both in and out of work hours
- I am a strong employee to the team and am willing to do tasks that I am given to their full extent, while also offering personal input to said tasks
- I have gained experience in shipment of orders, marketing, keeping inventory, and working with customers over the phone & on social media
- I have applicable knowledge in using the Shopify POS & back-end systems, and have found many ways to trouble shoot issues that occur
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Responded to and resolved customer questions and concerns.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Gained knowledge on merchandising the store
- Always keeping up with the latest fashion trends, as well as knowing staples of our customer base
Education
High School Diploma -
Detroit Lakes High School
Detroit Lakes, MN05-2021
Bachelor of Science - Agricultural Business
North Dakota State Univeristy
Fargo, ND05-2025
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Online order processing
- Verifying order accuracy
- Product knowledge
- Fashion trends
- Verbal and written communication
- Deadline driven
- Strong interpersonal skills
- Time management
Keytraits
- Responsible
- Timely
- Organized
- Hardworking
Timeline
Personal shopper/sales associate
The Nines
05.2019 - Current
High School Diploma -
Detroit Lakes High School
Bachelor of Science - Agricultural Business
North Dakota State Univeristy
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