Mari Gomez
Minneapolis
Summary
Experienced social service provider with commitment to assisting and upholding the dignity of clients through a relational approach.
Overview
19
19
years of professional experience
Work History
Laser Technician
Mill City Laser
02.2019 - Current
- Provide consultations about multiple Laser services and the organization's service model with potential clients in person, by phone, or on Zoom.
- Track, review, and follow up on client intake paperwork, consents, and billing activation.
- Communicate with and document information from the agency's medical oversight.
- Collaborate with each client on my caseload to develop their individual treatment plan and monitor monthly to determine if adjustments are beneficial.
- Provide Laser Services for reduction of unwanted hair, lines and wrinkles, redness, sunspots, cherry angiomas, and vessels.
- Educate clients about laser services, pre-care, post-care, risks, and benefits.
- Schedule client return visits in line with best outcomes for efficacy.
- Complete documentation of treatment type, areas treated, tissue response(s), and energies used following each session.
- Respond to client questions as needed by email and agency text line.
- Investigate and resolve system flags for billing errors, mismatched appointment type, and missing documents.
- Write blog posts for website.
- Train new employees.
- Collaborate with team on client engagement ideas and initiatives.
Benefit Specialist
Willis Towers Watson
09.2016 - 05.2017
- Provided responses to Team Member questions through the organization's Case Management System
- Reviewed retirement kits and send incomplete kit letters and forms back as needed
- Processed retirement benefit payments in compliance with all federal and state regulations
- Triaged daily retirement calculations via internal electronic case management systems and tools
- Pulled, sorted, and processed cases for Team Members with uncashed checks
- Performed additional tasks related to 1099R records, payment advice, and payment updates
- Screened and interviewed candidates for employment
- Assisted in developing agency-wide employee performance feedback program
- Volunteered on the organization's Professional Excellence Committee.
Office Administrator
Apex Management Group, Inc.
08.2013 - 08.2015
- Researched material and developed functional, engaging general and department specific trainings for new and ongoing employees
- Provided specific financial analysis of over 300 consumer accounts, contacted consumers, and their county representatives with this information monthly
- Developed comprehensive plan to reintegrate agency Core Values in the in ways that connected for employees at work, in the community, and at the individual, personal level
- Collaborated to create and convert data into Excel workbooks that linked each job description to subsequent job evaluations for each position with measurable outcomes
- Performed a comprehensive audit of employee qualifications, communicated areas of deficit to employees, and updated electronic Human Resources databases.
Human Resources Manager
Apex Management Group
02.2013 - 08.2013
- Assisted in assurance of organizational compliance with applicable laws, rules, and regulations as well as communication of such parameters
- Managed all design, implementation, and communication of recruitment for agency staffing needs
- Initiated implementation of Topgrading curriculum to ensure best practices for interviewing processes
- Planned and implemented employee retention and employee recognition programs
- Developed training curriculum and documented standard work for department
- Developed and implemented personnel file audits of entire workforce agency wide
- Managed participated in auditing all benefits systems, including Worker's Compensation, 401k, Medical, Dental, STD, LTD, Life, and COBRA and evaluated best programs available to agency's employees
- Hired, trained and supervised team of Human Resources employees
- Provided agency wide training on policies
- Conducted interviews, hired, disciplined, terminated, and conducted employee reviews
- Addressed Unemployment cases and relayed information to the state as necessary.
CDCS, CSG, and Personal Support Director
Apex Management Group
07.2007 - 02.2013
- Developed training curriculum and documented standard work for department
- Facilitated team events to function as cross departmental think tanks to deconstruct and rebuild processes
- Managed individual budgets utilizing MA waiver and grant funds for a caseload of 60 families across 3 separate programs and multiple counties in the state of Minnesota
- Acted as liaison between families and County Case Managers and conducted home visits
- Wrote, submitted, and won Requests for Proposal (RFPs) to expand services
- Communicated professionally and met regularly with DHS and County Officials
- Ensured family plans met DHS and County requirements
- Supervised and consulted on cases with family coordinators working with consumer directed programs.
Family Coordinator
05.2005 - 07.2007
- Managed individual budgets utilizing MA waiver and grant funds for a caseload of up to 150 families across three separate programs and multiple counties in the state of Minnesota
- Acted as liaison between families and County Case Managers and conducted home visits
- Ensured family plans met DHS and County requirements
- Provided intake and budget planning to families during home visits
- Coached families on hiring and managing in-home staffing for persons with disabilities
- Acted as a contact between finance office and counties for billing and payroll purposes
- Acted as a resource for families navigating county resources
- Chaired agency volunteer committee.
Education
Bachelor of Arts - Sociology
North Park University
Chicago, ILAssociate of Arts -
Minneapolis Community College
Minneapolis, MNSkills
- Experience in conducting home visits
- Client service focused
- Experience collaborating with teams on behalf of clients
- Case Documentation and Records Management
- Interviewing and training
- Adaptability to Change
- Continuous Improvement Mindset
- Strong Communication Skills
Timeline
Laser Technician
Mill City Laser
02.2019 - Current
Benefit Specialist
Willis Towers Watson
09.2016 - 05.2017
Office Administrator
Apex Management Group, Inc.
08.2013 - 08.2015
Human Resources Manager
Apex Management Group
02.2013 - 08.2013
CDCS, CSG, and Personal Support Director
Apex Management Group
07.2007 - 02.2013
Family Coordinator
05.2005 - 07.2007
Bachelor of Arts - Sociology
North Park University
Associate of Arts -
Minneapolis Community College
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