Maria Cruz
Moorhead
Summary
I’m a compassionate, hard working Patient Access Representative well-versed in performing diverse administrative functions for patient care with detail, communication and great problem-solving. I love being Positive and being a upbeat team player with good time management abilities, fast learner and attention to detail with accuracy of medical records. I love being anywhere I’m needed and help in anyway I can for my team or patients. I strive everyday to make a small difference and I’m a very results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development in every aspect of life and work.
Overview
6
6
years of professional experience
2019
2019
years of post-secondary education
Work History
Patient Access Specialist
Family Healthcare Clinic
Moorhead
08.2023 - Current
- Checked in and checked out patients at registration and scheduled for Medical and Dental.
- Verified insurance information for medical and dental patients also collected co-pays efficiently.
- Assisted patients with inquiries and directed them to appropriate resources.
- Documented paperwork into the right patient charts. Always kept a clean office space.
- Kept up with Dental prior authorizations for X-ray imaging, and procedures, including urgent and same-day requests
- Made phone calls to cancel or schedule appointments, verify insurance, verify any documents like medical authorization for patients and dentists.
- Coordinated with insurance companies to resolve billing issues effectively.
- Provided assistance with answering questions related to billing processes or assisting customers with payment plans.
Amazon
Amazon
Fargo
01.2022 - 08.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Trained in new hires on equipment & the process of each department in the warehouse.
- Stocked, picked, packaged, cleaned work space & kept it tidy. Was always updated and trained for the equipment we used daily.
Team Lead Sales Associate
Walgreens
Moorhead
04.2020 - 06.2021
- Led team in providing exceptional customer service and support.
- Trained and mentored new sales associates on company policies.
- Managed inventory levels to ensure stock availability for customers.
- Handled cash bags and kept attention to detail with dealing cash & closing or opening tills.
- Open store, closed store. Kept up with work modules for safety and new work training.
- Filled out paperwork to document for the stores files.
- Worked with different companies for inventory for the stores.
- Ensured compliance with store policies and procedures during shifts.
- Organized promotional displays to enhance product visibility and appeal.
Education
Moorhead High School
Moorhead, MNSkills
- Insurance verification
- Patient registration
- Medical documentation
- Billing coordination
- Prior authorization
- Process improvement
- Training and mentoring
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Healthcare software
- Professionalism and ethics
- Front desk operations
- Documentation accuracy
- Data entry proficiency
- Great customer service
- Friendly and outgoing
- Policy understanding
- Great at Multitasking and organization
- Health insurance knowledge
Accomplishments
- I received an award for Patient Safety
- Certificates for safety & policies in the workplace.
- Employee of the month award.
References
References available upon request.
Timeline
Patient Access Specialist
Family Healthcare Clinic
08.2023 - Current
Amazon
Amazon
01.2022 - 08.2023
Team Lead Sales Associate
Walgreens
04.2020 - 06.2021
Moorhead High School