Maria Mendoza
Chaska
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
2
2
years of professional experience
Work History
Hardware Associate
The Home Depot Store
Chaska
08.2024 - Current
- Guided customers to appropriate locations for efficient navigation.
- Answered inquiries regarding merchandise and store policies.
- Provided detailed information on store layout and product placement.
- Organized store by returning merchandise to proper areas and restocked displays.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Greeted customers to determine wants or needs.
- Described merchandise and explained use, operation and care.
Customer Service Associate
The Home Depot Store
Chaska
10.2023 - 08.2024
- Managed special orders in person to ensure accuracy and efficiency.
- Processed returns and check-outs, enhancing overall service speed.
- Handled incoming calls to assess department needs for customer transfers and policy inquiries.
- Coordinated curbside pick-up operations to improve service delivery.
- Distributed delivered items promptly to customers, ensuring timely receipt.
- Resolved customer issues regarding credit cards, deliveries, and products effectively.
Education
High School Diploma -
Chaska High School
Chaska, MN06-2024
Associate of Arts -
Normandale Community College
Minneapolis, MNSkills
- Customer service
- Sales support
- Inventory management
- Product knowledge
- Team collaboration
- Communication skills
- Problem solving
- Interpersonal skills
- Stress tolerance
- Time management abilities
Affiliations
- I enjoy creating art in my free time
Languages
Spanish
Native/ Bilingual
Accomplishments
- I was a 2 times Letter Award Winner during my Junior and Senior years at the Chaska High School
- I was part of the Honor Society during my Senior year at the Chaska High School
Timeline
Hardware Associate
The Home Depot Store
08.2024 - Current
Customer Service Associate
The Home Depot Store
10.2023 - 08.2024
High School Diploma -
Chaska High School
Associate of Arts -
Normandale Community College
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