Maria Schendel
Lake Elmo
Summary
Dynamic fine dining server with a proven track record at Lake Elmo Inn, delivering exceptional customer service and enhancing guest experiences. Expert in upselling and advanced wine knowledge, I foster positive relationships and resolve complaints effectively, ensuring high satisfaction and repeat business. Detail-oriented and skilled in menu presentation, I elevate dining experiences.
Overview
7
7
years of professional experience
Work History
Fine Dining Server
Lake Elmo Inn
10.2022 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and enhancing dining experiences.
- Managed multiple tables efficiently, prioritizing tasks to maintain smooth service flow.
- Collaborated with kitchen staff to ensure timely food delivery and presentation standards.
- Assisted in training new servers on menu offerings and service protocols.
- Utilized POS systems to process orders accurately and manage transactions effectively.
- Developed knowledge of wine pairings, providing personalized recommendations to guests.
- Resolved guest concerns promptly, fostering positive relationships and repeat business.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
- Handled guest complaints professionally, resulting in satisfied customers and repeat business.
- Rolled silverware, set up tables and polished glassware and silverware.
- Streamlined communication between kitchen and floor staff, ensuring timely delivery of orders and hot food.
- Resolved guest complaints with empathy and professionalism, restoring guest satisfaction and loyalty.
Server
Baldamar
Roseville, MN
09.2019 - 09.2022
- Provided exceptional customer service by accurately taking and delivering food and beverage orders.
- Collaborated with kitchen staff to ensure timely preparation and presentation of meals.
- Resolved customer complaints promptly, enhancing overall dining experience satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
No Degree -
Globe College
Oakland MN Skills
- Detail-oriented
- Exceptional customer service
- Tableside etiquette
- Menu memorization
- Upselling skills
- Advanced wine knowledge
- Menu expertise
- Bottle service
- Menu presentation
Timeline
Fine Dining Server
Lake Elmo Inn
10.2022 - Current
Server
Baldamar
09.2019 - 09.2022
No Degree -
Globe College