Mariah Clarke
Saint Paul
Summary
Flexible hard worker ready to learn and contribute to team success.
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Allina Health
Minneapolis
08.2022 - 05.2025
- Operator
- Scheduling health appointments
- Epic
- Avaya
- Teams
Customer Service Representative
Huntington Bank
Plymouth
02.2020 - 08.2022
- Provided assistance to clients
- Answered phone and assisted customers with changes
Housekeeper
Courtyard by Marriott
Edina
01.2020 - 03.2020
- Cleaning rooms
Sales Associate/Cashier
Old Navy
06.2018 - 10.2019
- Served as team lead
- Assisted customers with locating items
- Handled returns and exchanges
- Restocked shelves
Customer Service Representative
Independence Blue Cross Blue Shield
Pittsburg
02.2016 - 04.2018
- Company Overview: remote
- Delivering excellent customer service at all times.
- Answering questions and resolving issues from members, providers, and plan sponsors.
- Providing accurate, valid, and complete information by using approved methods/tools.
- Performing a thorough review of claims history to ensure accurate tracking of benefit maximums and/or co insurance and deductible.
- Remote
Education
High school or equivalent -
City Academy
Saint Paul, MNNursing (Certificate of training Cna) -
Foundation health career academy
Skills
- Nursing
- Serving
- Math
- Property management
- Medical terminology
- Computer skills
- Cooking
- Microsoft Outlook
- Customer service
- Sales
- Food service
- Typing
- Search engines
- Caregiving
- Account management
- Hotel experience
- Supervising experience
- Cleaning
- Salesforce
- Microsoft Excel
- Custodial experience
- Microsoft Office
- Home care
- Epic charting
- Appointment scheduling
- Patient registration
- Data entry accuracy
- Effective communication
- Attention to detail
- Problem solving
- Time management
- Team collaboration
- Conflict resolution
- Problem-solving
- Patient identity verification
- Healthcare systems navigation
- Phone and email etiquette
- Patient education
- Multitasking and organization
- Strong empathy
- Friendly and outgoing
- Registration and scheduling
- Providing information and resources
- Information collection
- Call screening
- Policy understanding
- Verbal and written communication
Certification
- CNA Certification, Present
- PCA
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Patient Access Representative
Allina Health
08.2022 - 05.2025
Customer Service Representative
Huntington Bank
02.2020 - 08.2022
Housekeeper
Courtyard by Marriott
01.2020 - 03.2020
Sales Associate/Cashier
Old Navy
06.2018 - 10.2019
Customer Service Representative
Independence Blue Cross Blue Shield
02.2016 - 04.2018
High school or equivalent -
City Academy
Nursing (Certificate of training Cna) -
Foundation health career academy