Mariana Anderson
Cambridge
Summary
Customer service experience includes providing assistance to patients, ensuring adherence to standard protocols, and managing appointment scheduling to enhance patient flow. Demonstrated ability to respond effectively in emergency situations while maintaining a focus on quality control and accurate documentation of procedures. Collaborated with team members to analyze results and resolve issues, contributing to a streamlined workflow and improved service delivery.
Overview
2
2
years of professional experience
2016
2016
years of post-secondary education
Work History
Phlebotomist
Quest Diagnostics
Cambridge
09.2025 - Current
- Obtained samples for testing following standard protocols.
- Provided excellent customer service while interacting with patients.
- Responded quickly and effectively to emergency situations.
- Scheduled appointments and managed patient flow to minimize wait times.
Laboratory Assistant
Allina Health
Cambridge
01.2024 - 09.2025
- Ensured that laboratory procedures are followed correctly at all times.
- Documented experimental procedures accurately in logbooks or electronic databases.
- Conducted quality control checks on products to ensure accuracy of results.
- Consulted with technicians and researchers to analyze atypical results.
Education
Escuela Normal De Aguascalientes
Aguascalientes , AgsPhlebotomist Specialist
Skills
- Customer service
- Data documentation
- Problem resolution
- Team collaboration
- Workflow management
- Electronic databases
- Patient interaction
- Appointment scheduling
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Phlebotomist
Quest Diagnostics
09.2025 - Current
Laboratory Assistant
Allina Health
01.2024 - 09.2025
Escuela Normal De Aguascalientes
Phlebotomist Specialist