Summary
Overview
Work History
Education
Skills
Specialized Coursework
Timeline
BusinessAnalyst

Marianne Erickson

Brooklyn Park,MN

Summary

Dedicated and highly proficient Revenue Operations Manager with extensive experience in implementing and optimizing Salesforce solutions. Skilled in data management, reporting, system integration, automation, and providing expert-level support to end-users. A collaborative problem-solver with excellent communication skills, committed to maximizing the value of Salesforce to drive operational efficiency and facilitate business growth.

Overview

22
22

Years of Sales/Sales Ops/ Start-up experiene

Work History

Salesforce Consultant

Zinovo
01.2023 - Current
  • Managed multiple projects in fast-paced environment simultaneously, consistently meeting or exceeding deadlines
  • Spearheaded successful Salesforce implementations for diverse clients, resulting in streamlined processes, improved data visibility, and enhanced productivity.
  • Collaborated with clients to analyze their business requirements and processes, recommending optimal Salesforce features and configurations to meet specific organizational needs.
  • Conducted thorough business process analysis for multiple clients, resulting in identification of 20% more opportunities for Salesforce optimization.
  • Provided ongoing Salesforce support and maintenance to clients, addressing user inquiries, troubleshooting issues, and implementing enhancements for continuous system improvement.
  • Implemented process automation enhancements based on user feedback, resulting in 30% increase in system usability and efficiency.

Revenue Operations Manager

Codelogic
07.2021 - 01.2023
  • Administered, supported and launched innovative tools to improve operational efficiency such as Salesforce.com, Outreach.io, Zendesk, Totango, Iseeit, LinkedIn Sales Navigator, Gong.io and Zoominfo.
  • Increased productivity by 20% through implementation of customized Salesforce solutions tailored to each departments specific needs.
  • Delivered key metrics through Salesforce reporting to support sales forecasting and planning.
  • Reviewed daily tasks with CRO to verify alignment with company's goals and strategy.
  • Collaborated with cross functional teams to ascertain sales areas that could be improved.

Director of Sales Operations

Open Access Technologies
01.2020 - 07.2021
  • Identified, developed and launched sales tools such as Salesforce.com, Apollo.io, Otter.ai, Zoom resulting in an increase of productivity by 80%
  • Managed digital marketing for product launches, including public relations tasks, webinars, trade shows, sales training and e-mail blasts resulting in an average increase in sales revenue by 5-10% per launch.
  • Built relationships with partners and customers to establish long-term business growth.

Start-up Sales Consultant

MetaMetrix, MobileAxept, TrackIf, Zapinfo
07.2012 - 11.2019
  • Collaborated with sales teams to establish new markets and territories, resulting in a 50% increase in market penetration and 15% increase in sales revenue within those regions.
  • Implemented competitive analysis strategies, resulting in improvement in understanding competitors' strengths and weaknesses, leading to more effective sales strategies.
  • Generated 20% of future business opportunities through proactive account management and identifying upsell/cross-sell opportunities within existing customer accounts.

Education

Master of Business Administration -

St. Scholastica
St. Paul, Minnesota
05.2009

Bachelor of Arts - Business Administration, Economics

University of St. Thomas
St. Paul, Minnesota
05.2002

Skills

  • Business Analysis
  • Sales Support
  • Data Analysis
  • Business Intelligence Gathering
  • Prioritizing and Planning
  • Process Improvement
  • Data-driven decision-making
  • Sales Pipeline Management

Specialized Coursework

  • Salesforce Administrator Certification
  • Salesforce Advanced Administrator Certification
  • Salesforce Business Analyst Certification
  • Salesforce Service Cloud Certification
  • Salesforce Accredited Manufacturing Cloud

Timeline

Salesforce Consultant

Zinovo
01.2023 - Current

Revenue Operations Manager

Codelogic
07.2021 - 01.2023

Director of Sales Operations

Open Access Technologies
01.2020 - 07.2021

Start-up Sales Consultant

MetaMetrix, MobileAxept, TrackIf, Zapinfo
07.2012 - 11.2019

Master of Business Administration -

St. Scholastica

Bachelor of Arts - Business Administration, Economics

University of St. Thomas

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