Mariela Rodriguez
Marshall
Summary
Dynamic professional with extensive experience in team leadership and resource management. Proven ability to train and guide teams, driving operational efficiency and improving customer satisfaction. Focused on achieving organizational goals through strategic performance monitoring.
Overview
5
5
years of professional experience
Work History
Team Lead
Walmart
Marshall
01.2023 - Current
- Supervised daily operations to ensure efficient workflow and team collaboration.
- Trained new employees on company policies and operational procedures.
- Coordinated inventory management to maintain stock levels and organization.
- Assisted in scheduling shifts to optimize coverage and resource allocation.
- Conducted team meetings to address concerns and share updates regularly.
- Monitored performance metrics to identify areas for improvement within the team.
- Resolved customer inquiries promptly to enhance service quality and satisfaction.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Delegated tasks appropriately according to individual skill sets.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
People lead
Walmart
Marshall
01.2021 - 01.2023
- Prioritized and organized tasks to efficiently accomplish service goals.
- Coordinated with HR to onboard new hires, including scheduling interviews and orientation sessions.
- Coordinated scheduling for staff across multiple departments to ensure coverage.
- Developed weekly schedules based on employee availability and workload demands.
- Collaborated with management to address scheduling conflicts and staffing needs.
- Resolved conflicts between employees' requests for time off or shift changes.
- Developed and updated scheduling policies covering all department activities.
- Tracked employee overtime hours and adjusted schedules accordingly.
- Posted open job positions on the company site and social media sites.
- Sent out frequent telephone or email reminders of scheduled meetings to participants.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded associate's satisfaction by finding creative solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
Education
Marshall High School
Marshall, MNSkills
- Team leadership
- Performance management
- Employee development
- Resource management
- Scheduling efficiency
- Customer support
- Inventory management
- Flexible schedule
- Human resources management
Languages
Spanish-English
Full Professional
References
References available upon request.
Timeline
Team Lead
Walmart
01.2023 - Current
People lead
Walmart
01.2021 - 01.2023
Marshall High School