Marilyn A. Sorenson
Lakeville
Summary
Dedicated international logistics professional with a strong commitment to customer satisfaction. Achieved zero penalty charges through meticulous shipment coordination and compliance efforts, effectively managing high-profile accounts. Proven organizational skills drive consistent results in fast-paced environments.
Overview
20
20
years of professional experience
Work History
International Air Export Agent, internal Auditor, Accounting Processor
Nippon Express
Inver Grove Heights
06.2022 - Current
- I processed many customer shipments from pick up to delivery at international locations.
- My biggest customer was Hewlett Packard, I was the PIC on all HPE shipments.
- I processed all on-hands, HAWB, MAWB, Manifests.
- I set up all trucking and flights details.
- I had weekly meetings with TRAX who is the payment center for HPE and made sure if there were any discrepancy with rates they were fixed in a time manner, so the invoice was in payment before ending on the AR report.
- I handled the accounting for the entire air export department, which included processing all trucking invoices, all destination charge invoices and anything else that was needed.
- I also did all of the CCA’s for all departments, including air export, air import, ocean export and ocean import.
- I also was part of the audit team.
- I did internal audits of all departments and reported back to our compliance team.
- I have a lot of knowledge of TSA compliance.
- We partnered with a company called ONTO innovations and allowed them to keep there freight in our warehouse.
- I tracked all inbound and outbound freight.
- I did weekly inventory counts and inspections.
- I run weekly and monthly reports in NX Glow where I track all the inventory.
- I billed ONTO every month for their warehouse charges.
- I was the PIC for all of ONTO needs.
- I processed all insurance certificates for the air export department through Sompo.
- I was in charge of helping all departments with the penalty list.
- My department has had zero charges for a over a year.
- My GM noticed that and asked me to help other departments that were struggling.
- I have continued to work with all departments and decreasing the penalty list monthly.
International Customer Service representative and head of the rebate department
Nortiz Tankless Water Heaters
Fountain Valley
02.2008 - 06.2009
- I took phone calls of all kinds, from what size water heater will best fit their needs, gave out Noritz certified plumber information in their area, and engaged in trouble shooting before scheduling a plumber to help them with their needs.
- When the rebates from the energy companies started to excel and become extremely busy, I became the lead of this department.
- I took all rebate phone calls, contacted their energy company on their behalf and filled out all the necessary paperwork for our customer to receive their rebate.
- I also kept up on all the new and latest rebates from all energy companies and sent all new information to Nortiz’ sales team to pass on to their potential customers.
- After their installation, I would make sure there were no additional rebates I could get for our customer before sending in all the necessary paperwork for processing.
International Customer Service representative
I-Flow
Irvine
02.2006 - 01.2008
- I worked with all our international customers and made sure the correct CE certifications before sending them out.
- I helped educate them on each different pump and which would be best for their needs.
Education
Bachelor's Degree - Communication
California State University at Long Beach
01-2001
High School Diploma -
Laguna Hills High School
01-1998
Skills
- Microsoft Word and Excel
- Word processing
- Excel professional
- AS400 proficiency
- Invoice submission and auditing
- Freight forwarding and customs compliance
- Inventory management
- Airway bill processing
- Shipment coordination
- Problem solving and data analysis
- Process improvement strategies
- Attention to detail
- Supply chain optimization
- Cost reduction strategies
- Effective communication skills
- Team collaboration
- Air cargo security measures
- International trade knowledge
- Rate negotiation expertise
- Warehousing operations management
- Transportation planning and air freight coordination
Timeline
International Air Export Agent, internal Auditor, Accounting Processor
Nippon Express
06.2022 - Current
International Customer Service representative and head of the rebate department
Nortiz Tankless Water Heaters
02.2008 - 06.2009
International Customer Service representative
I-Flow
02.2006 - 01.2008
Bachelor's Degree - Communication
California State University at Long Beach
High School Diploma -
Laguna Hills High School