Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Marilyn Jackson

Minneapolis,MN

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure Front Desk Staff position. Ready to help team achieve company goals.

Overview

29
29
years of professional experience

Work History

Front Desk Associate

Common Bond Communities
02.2003 - Current
  • Greet and welcome clients, visitors, and staff members in warm and professional manner.
  • Answer incoming calls, screen and direct them to appropriate personnel.
  • Coordinate with internal departments to ensure effective communication and collaboration.
  • Maintain a clean and organized reception area, ensuring it is presentable at all times. Follow company policies and procedures, including safety and security protocols.
  • Continuously strive to improve customer service by proactively seeking feedback and implementing suggestions for enhancements.
  • Adapts well to changing circumstances and needs, remaining flexible and open-minded in order to meet diverse needs of clients. Willing to go extra mile to provide support and assistance. Manages time and resources efficiently, ensuring that administrative tasks, documentation, and client records are accurate, up-to-date, and well-organized.
  • Maintains appropriate professional boundaries while still demonstrating care and compassion. Understands importance of confidentiality and privacy.

Intake Advocate

Catholic Charities Of MN
03.1994 - 02.2003
  • Act as a central point of contact for clients, ensuring effective coordination and integration of services. Liaise with external agencies, healthcare providers, community organizations, and other stakeholders to connect clients with the necessary resources, such as housing, healthcare, employment, counseling, or financial assistance.
  • Regularly monitor clients' progress towards their goals, ensuring that services are delivered effectively and in accordance with the care plan. Conduct periodic reassessments to adjust care plans as needed and evaluate outcomes.
  • Collaborate with colleagues within the organization, participate in case conferences, and share knowledge and expertise to ensure holistic and coordinated support for clients. Engage in networking activities to build and maintain relationships with community organizations and service providers.
  • Made referrals to appropriate services, following up to confirm patients received access to required care.
  • Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.

Education

High School Diploma -

Coursework Towards Associate Degree

Skills

  • Demonstrating effective organizational skills to manage data entry tasks efficiently and meet deadlines Prioritizing tasks, staying organized, and managing time effectively contribute to productive data entry work
  • Recognizing the importance of data security and confidentiality when handling sensitive information Following established protocols and ensuring that data is entered securely and protected from unauthorized access
  • Maintaining a professional and friendly demeanor when interacting with guests, clients, or customers Demonstrating respect, courtesy, and a positive attitude in all interactions
  • Taking initiative to maintain a safe and functional front desk area
  • Able to adapt to diverse situations, approaches, and interventions based on individual needs and community contexts Being flexible in adjusting strategies to best serve diverse populations
  • Recognizing the challenges and emotional demands of working with marginalized communities
  • Being able to think creatively and find solutions to challenges that may arise Being adaptable to different situations and adjusting support strategies based on individual needs

Additional Information

  • 2009-current
  • Volunteer work: Organizing and promoting food drives to collect non-perishable food items from the community. This includes coordinating drop-off locations, collecting and sorting donations, and ensuring proper storage and distribution of collected food.

Timeline

Front Desk Associate

Common Bond Communities
02.2003 - Current

Intake Advocate

Catholic Charities Of MN
03.1994 - 02.2003

High School Diploma -

Coursework Towards Associate Degree

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Marilyn Jackson