Marina Cardona
Duluth
Summary
Dynamic professional with proven success at Sam's Club in customer service and communication. Utilized attention to detail in health information management during an internship at Allina Health, resulting in improved workflow efficiency. Dedicated to achieving exceptional results and building positive client relationships.
Overview
3
3
years of professional experience
Work History
Personal Shopper
Sam’s Club
Duluth
01.2023 - Current
- Resolve customer inquiries and concerns using comprehensive company knowledge.
- Demonstrate excellent communication skills to ensure customer satisfaction.
- Collaborate with team members to ensure efficient task completion.
- Maintain a professional demeanor to enhance customer experience.
Health Information Management Intern
Allina Health
Remote
02.2025 - 03.2025
- Completed an 80-hour remote internship focused on practical HIM operations and workflows.
- Conducted a workflow analysis of the Document Management and Indexing process, identifying areas for efficiency and accuracy improvements.
- Reviewed and revised the Release of Information (ROI) Monthly Statistics Instructions, improving clarity and creating a streamlined, step-by-step guide used by staff.
- Coordinated with HIM management and staff, strengthening communication and organizational skills in a remote environment.
Waitress
Palmers Tavern
Hibbing
02.2022 - 08.2022
- Provided excellent customer service by managing table check-ins, phone inquiries, reservations, and concerns.
- Processed transactions and maintained a welcoming atmosphere to encourage repeat business.
Education
Bachelor of Science - Health Informatics and Information Management
The College of St. Scholastica
Duluth, MN05.2025
Associate of Arts Degree -
Minnesota North College
Hibbing, MN05.2022
Skills
- Customer service
- Effective communication
- Attention to detail
- Health information management
- Project management
- Workflow optimization
Leadership Experience
- Co-President of SHIMA (Student Health Information Management Association), The College of St. Scholastica, Duluth, MN, 09/23, 05/24, Collaborated with peers to inspire interest in Health Information Management among students., Organized community service activities, including a successful cleanup event on community day., Developed leadership and teamwork skills while guiding initiatives that promoted HIM education and engagement.
- Member, AHIMA (American Health Information Management Association) & MNHIMA (Minnesota Health Information Management Association), 09/23, PRESENT
Affiliations
Co-President of SHIMA (Student Health Information Management Association)
The College of St. Scholastica, Duluth, MN September 2023 – May 2024
· Collaborated with peers to inspire interest in Health Information Management among students.
· Organized community service activities, including a successful cleanup event on community day.
· Developed leadership and teamwork skills while guiding initiatives that promoted HIM education and engagement.
Timeline
Health Information Management Intern
Allina Health
02.2025 - 03.2025
Personal Shopper
Sam’s Club
01.2023 - Current
Waitress
Palmers Tavern
02.2022 - 08.2022
Bachelor of Science - Health Informatics and Information Management
The College of St. Scholastica
Associate of Arts Degree -
Minnesota North College
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