Erica DeMars
Zimmerman
Summary
Dynamic food service professional with extensive experience at Fremont Village, excelling in meal preparation and dietary guidelines adherence. Proven ability to enhance guest relations and resolve customer complaints effectively. Skilled in inventory management and food safety standards, ensuring exceptional dining experiences while maintaining a clean and organized environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dietary Aide
Fremont Village
Zimmerman
02.2024 - Current
- Prepared and served meals according to dietary guidelines and resident preferences.
- Assisted with meal planning and food preparation for special dietary needs.
- Maintained cleanliness of kitchen and dining areas to ensure safety standards.
- Collaborated with kitchen staff to efficiently manage food inventory and supplies.
- Delivered meals to residents, ensuring timely service and attention to individual needs.
- Supported dietary team in educating residents about nutrition and healthy eating choices.
- Monitored food temperatures and quality during meal service for safety compliance.
- Documented resident feedback on meals to enhance future dining experiences.
- Set up trays and food service carts to deliver food to residents.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
Server/Hostess
Denny's
Otsego
01.2024 - 12.2025
- Took and processed customer orders accurately and efficiently.
- Maintained cleanliness and organization of dining area and service stations.
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Trained new servers on menu items and restaurant procedures.
- Handled cash transactions and managed point-of-sale system effectively.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Assisted in inventory management and restocking supplies as needed.
Bartender/Server
Hawks Sports Bar + Grill
Monticello
07.2021 - 10.2024
- Mixed cocktails efficiently according to customer preferences and bar recipes.
- Maintained cleanliness and organization of bar area during busy shifts.
- Assisted customers with drink selections and provided excellent service.
- Trained new bartenders on operational procedures and menu items.
- Managed inventory of liquor, beer, and supplies to ensure availability.
- Collaborated with kitchen staff to coordinate food and drink orders seamlessly.
- Handled cash transactions accurately while ensuring a secure environment.
- Resolved customer complaints effectively to enhance satisfaction levels.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Education
High school diploma -
Elk River Senior High School
Elk River, MN06.1992
Skills
- Event planning and management
- Food service equipment expertise
- Serving and bartending skills
- Hospitality and guest relations
- Communication skills
- Drive-thru operations
- Retail sales proficiency
- Food sanitation practices
- Recycling and sustainability methods
- Cash handling and cashiering
- Fast casual dining experience
- Food allergen awareness
- Customer complaint resolution strategies
- Mopping and cleaning techniques
- Food safety standards compliance
- Cross-selling strategies in food service
- POS systems proficiency
- Cross-contamination prevention techniques
- Dining room service excellence
- Inventory management skills
- Meal preparation knowledge
- dietary guidelines adherence
- Dusting and cleanliness practices
- Bar management expertise
- Host/hostess experience in food service
Certification
- Driver's License
- ServSafe Alcohol Certification
Willing To Relocate
Elk River, Elk River, MN
Timeline
Dietary Aide
Fremont Village
02.2024 - Current
Server/Hostess
Denny's
01.2024 - 12.2025
Bartender/Server
Hawks Sports Bar + Grill
07.2021 - 10.2024
High school diploma -
Elk River Senior High School