Marissa Twardy
Watkins
Summary
Diligent and detail-oriented professional known for strong time management and efficient task completion. Proven track record in child care, animal care, and customer service, ensuring high-quality service delivery. Skilled in maintaining cleanliness and organization in various settings.
Overview
5
5
years of professional experience
Work History
Lead Pet Care Specialist
The Barking Birch Pet Lodge
Rockville
08.2024 - Current
- Developed and maintained strong relationships with pet owners through effective communication.
- Administered medication and treatments following pet owner instructions.
- Monitored pet behavior and reported any concerns.
- Kept facility areas clean, neat and sanitized for optimal animal health and well-being.
- Supervised group play and assessed dog behavior to provide a positive and fun experience for the dogs.
- Kept suites clean and sanitary at all times by performing regular cleaning tasks such as sweeping, mopping, and disinfecting surfaces.
- Observed animal behavior closely for signs of stress or illness that could require medical attention.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Provided leadership and guidance to colleagues, fostering a collaborative work environment.
- Created efficient daily rotation schedules to enhance workflow.
Family Nanny
Laura & Jake Muller
Watkins
05.2023 - 07.2024
- Supervised and engaged in daily activities and routines for the children in a nurturing environment.
- Ensured safe, clean living space through regular housekeeping tasks, promoting children's health and well-being.
- Prepared nutritious meals and snacks during the day for the children
- Transported children to and from school, extra-curricular activities and play-dates.
- Monitored playtime to limit technology use, fostering healthier play habits and encouraging active engagement.
- Helped children discover enrichment activities to inspire imagination and creativity.
- Promoted positive behavior by setting clear expectations and applying consistent discipline techniques, enhancing children's social skills.
- Supported daily hygiene tasks for children, ensuring they were clean and comfortable.
Restaurant Hostess
The Red Goat Bar and Grill
Watkins
03.2021 - 02.2024
- Greeted customers and escorted them to their tables.
- Resolved guest inquiries and seating issues to enhance customer satisfaction.
- Maintained cleanliness and organization of the host area.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Executed opening and closing duties, including restocking supplies and cleaning work areas, to maintain operational readiness.
- Trained new hosts on procedures and customer service standards to ensure consistency in service.
- Handled incoming calls, addressing customer questions and processing take-out orders.
Education
Associate of Arts -
Saint Cloud Technical and Community College
Saint Cloud, MN05-2025
Skills
- Animal care
- Health monitoring
- Cleaning and sanitation
- Organizational skills
- Problem solving
- Customer service
- Conflict resolution
- Effective communication
- Leadership
- Time management abilities
Timeline
Lead Pet Care Specialist
The Barking Birch Pet Lodge
08.2024 - Current
Family Nanny
Laura & Jake Muller
05.2023 - 07.2024
Restaurant Hostess
The Red Goat Bar and Grill
03.2021 - 02.2024
Associate of Arts -
Saint Cloud Technical and Community College