Mark Destrampe
Arden Hills
Summary
Technical Account Manager with extensive experience at CodexIT, specializing in project management and client relations. Proven expertise in cloud computing and effective problem resolution, managing project budgets up to $50,000 while ensuring timely delivery and high client satisfaction. Strong organizational skills contribute to a commitment to excellence in all projects.
Overview
22
22
years of professional experience
Work History
Technical Account Manager/Project Manager
CodexIT
04.2024 - 10.2025
- Maintained and drove project deadlines per client's demands.
- Followed up with clients to confirm project completion met established standards.
- Created management reports detailing project metrics for informed decision-making.
- Scheduled and coordinated project tickets with ConnectWise Manage
- Documented project resources needed for accurate project quotes.
- Followed up with Technicians to ensure project tasks weren’t ambiguous.
- Project budgets ranged from $5000 to $50,000
- Worked remotely to manage projects and client communications.
Level 2 Support Technician
CodexIT
10.2019 - 04.2024
- Enhanced CodexIT Help Desk operations by providing timely technical support.
- Supported diverse hardware including Dell hosts/PCs, firewalls, switches, wireless APs, printers, peripheral devices, and clinical devices, ensuring optimal functionality.
- Installed/Configured brand new hardware for clients.
- Assisted with supporting medical industry clinical devices (ie. – Zeiss, Heidelberg)
- Monitored and remediated all current client backup solutions (VEEAM/Acronis)
- Worked remotely to provide technical support and troubleshooting for clients.
- Aided with application related issues that involved vendor support
Technical Support Specialist/IT Administrator
Fastrak Softworks, Inc.
Mequon
06.2011 - 08.2016
- Collaborated with Fastrak Support Team to resolve customer issues.
- Primary support contact for CMMS “FTMaintenance”.
- Provide phone and email support for “FTMaintenance”.
- Implemented new customers with 'FTMaintenance' either onsite or remotely.
- Delivered custom reporting services for “FTMaintenance” customers to enhance data insights.
- Assist with the development/testing of future “FTMaintenance” releases.
- Administrate FTMaintenance cloud solution in Amazon Web Services (AWS).
- Scheduled regular data backups to ensure information security.
- Responsible for solution disaster recovery.
- Ensure all AWS instances meet FasTrak uptime standards.
- Served as the IT Administrator for Fastrak Softworks.
- Update/Maintain current server infrastructure.
- Maintained Fastrak network infrastructure to ensure reliable connectivity.
- Supported maintenance of “FtCloud” server infrastructure to ensure system reliability.
- Test new applications for Fastrak users.
- Mequon, WI
Support Developer
Northwoods Software, Inc.
Brown Deer
06.2008 - 01.2010
- Brown Deer, WI
Associate Business Analyst
Manpower World Headquarters
Milwaukee
05.2007 - 06.2008
- Milwaukee, WI
Sr. Technician
Manpower World Headquarters
Milwaukee
07.2005 - 05.2007
- Milwaukee, WI
Workstation Support Intern
Harley-Davidson Motor Company
Milwaukee
01.2004 - 05.2005
- Milwaukee, WI
Education
Bachelor of Business Administration - Management Information Systems
University of Wisconsin-Milwaukee
Milwaukee, WI05.2005
Skills
- Windows 11
- AS/400
- Windows Server 2003
- Windows Server 2008
- Windows Server 2012
- Windows Server 2016
- Amazon Web Services
- MS Word
- Excel
- PowerPoint
- Access
- JDEdwards
- Office 365
- Current Visual Studio
- Current Visual Studio
- Current SQL Server
- Current SQL Server
- SQL Server 2012
- SQL Server 2016
- Active Directory
- DNS
- DHCP
- Current ITSM Solutions
- Current ITSM Solutions
- Current Documentation Tools
- Current Backup Solutions
- Project oversight
- Tech support
- Issue resolution
- Client onboarding
- System administration
- Cloud computing
- Hardware installation
- Network troubleshooting
- Clear communication
- Attention to detail
- Time management
- Software development
- Client onboarding
- ITIL framework
- Project scheduling
- Delivery management
- Planning coordination
- Customer communication
- Client tech support
- Organizational ability
- Interpersonal ability
- Technical knowledge
- Product expertise
Training
Business Analyst Boot Camp, 01/13/07
Timeline
Technical Account Manager/Project Manager
CodexIT
04.2024 - 10.2025
Level 2 Support Technician
CodexIT
10.2019 - 04.2024
Technical Support Specialist/IT Administrator
Fastrak Softworks, Inc.
06.2011 - 08.2016
Support Developer
Northwoods Software, Inc.
06.2008 - 01.2010
Associate Business Analyst
Manpower World Headquarters
05.2007 - 06.2008
Sr. Technician
Manpower World Headquarters
07.2005 - 05.2007
Workstation Support Intern
Harley-Davidson Motor Company
01.2004 - 05.2005
Bachelor of Business Administration - Management Information Systems
University of Wisconsin-Milwaukee