Summary
Overview
Work History
Education
Skills
Timeline
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Mark Henry

Ashby,MN

Summary

Experienced managing partner in the sales industry with extensive knowledge across multiple pillars. Proven track record of increasing profits and efficiency while reducing profit loss. Skilled at maintaining a functional and productive atmosphere, focused on long-term monetary goals. Expertise in internal and outside sales, managing and training new team members in various areas including new sales members and call center team members. Strong customer service skills with a proven track record. Deep understanding of current and trending markets, fostering excellent relationships with auction partners and vendors nationwide. Consistently meets quotas and excels at building pipelines. Comprehensive knowledge of various banking systems and proficiency in Word, Excel, Lotus Notes, Access, Auto IMS (industry system), Hogan, RMS, ALS, CACHS, CAPHE, LDRS, Collection Desktop, and Credit Bureau's tools.

Overview

23
23
years of professional experience

Work History

Managing Partner

J. Galt Associates
05.2022 - 05.2024
  • Negotiated high-value contracts with clients, securing profitable partnerships for the company.
  • Established and implemented business procedures and process improvements.
  • Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
  • Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
  • Increased client base by implementing effective marketing strategies and fostering long-term relationships.
  • Developed comprehensive business plans that led to significant revenue growth and expansion opportunities.

RV & Marine Specialist Auction Representative

U.S. Bank
01.2006 - 01.2019
  • Client Service, Inventory management, Vendor management, Coordinate pre/post sales transactions, Establish pricing for U.S
  • Bank collateral, Sell U.S
  • Bank inventory, Consistently meet and/or exceed monthly sales quotes, Regulate transportation and auction expenses, Monitor sales and expense data, Remarketing of U.S
  • Bank yachts and airplanes, Facilitate paperwork for documented/registered boats.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Analyzed sales data to identify trends and adjust marketing strategies accordingly.
  • Restructured customer service process, ensuring quicker response times.
  • Conducted comprehensive competitor analysis to inform strategic decisions.
  • Negotiated with suppliers to reduce material costs, improving profit margins.

Account Representative Direct Loans

U.S. Bank
01.2004 - 01.2006
  • Facilitated and Managed repayment of contractual obligations, Provided support to Private Client Group on delinquent portfolios, Served as Customer Service, Maintained delinquency quotas, Modified or extended existing contracts, Skip tracing.
  • Contacted customers to assess satisfaction and current needs.
  • Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.
  • Collaborated with other departments to address customer needs and service requests.

Account Representative

Trivantage
01.2003 - 01.2004
  • Negotiate with consumers to repay financial obligations, Met financial quotes, Account Management and payment portal.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Contacted customers to assess satisfaction and current needs.
  • Assisted clients in navigating complex financial and legal processes to reduce risks.
  • Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
  • Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.

Financial Advisor

American Express
01.2001 - 01.2003
  • Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
  • Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
  • Established new client relationships by conducting thorough needs assessments during initial consultations.

Education

Associate of Arts - Business Management

Moorhead State University
Moorhead, MN

Skills

    Revenue Growth

    Strategic Planning

    Operations Management

    Financial reporting understanding

    Financial Administration

    Cost Reduction

    Industry Networking

    Partnership Development

    Marketing knowledge

    Merger and Acquisition Strategy

    Management Team Leadership

    Profit and Loss Management

    Account Management

Timeline

Managing Partner

J. Galt Associates
05.2022 - 05.2024

RV & Marine Specialist Auction Representative

U.S. Bank
01.2006 - 01.2019

Account Representative Direct Loans

U.S. Bank
01.2004 - 01.2006

Account Representative

Trivantage
01.2003 - 01.2004

Financial Advisor

American Express
01.2001 - 01.2003

Associate of Arts - Business Management

Moorhead State University

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