Mark Molloy
Team Leader
Cavan
Summary
Proven leader and skilled problem-solver with extensive experience at Woodie's, enhancing team productivity and customer satisfaction. Excelled in team supervision and complaint resolution, driving positive outcomes and meeting key performance indicators. Achieved notable sales increases through effective mentoring and merchandising strategies.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Team Leader
Woodie's
03.2023 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Overseen two of the highest turn over sections (Decorative and DIY) and achieving 26% and 12% growth respectively
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Sales Assistant
Woodie's
10.2019 - 03.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Education
Bachelor of Business - Retail Management
ATU Letterkenny
Dublin, Ireland 09.2023 - Current
QQI Level 6 - Retail Supervision
Retail Ireland Skillnet
Dublin, Ireland 09.2021 - 06.2023
Skills
Team Supervision
Cash Management
Merchandising
Key Performance Indicators
Problem-Solving
Mentoring
Complaint resolution
Timeline
Bachelor of Business - Retail Management
ATU Letterkenny
09.2023 - Current
Team Leader
Woodie's
03.2023 - Current
QQI Level 6 - Retail Supervision
Retail Ireland Skillnet
09.2021 - 06.2023
Sales Assistant
Woodie's
10.2019 - 03.2023
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